Assistant Direct Care Service Manager

VQ; Tucson (AZ); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Flexible Spending Accounts

Employee Assistance Program

Company-paid Life and Short-Term Disab

401(k) with employer match

Job summary

VisionQuest (VQ) is a national child, youth, and family services organization providing residential programming and community-based services across the United States. The Assistant Direct Care Service Manager supports the Direct Care Service Manager by overseeing the Youth Care Worker department, managing evening/overnight/weekend shifts, and ensuring safe operations.

The role emphasizes hands-on leadership, staff development, and strong communication, with a focus on trauma-informed care and

Qualifications

• High school diploma or equivalent required; associates/bachelors preferred.
• Supervisory or leadership experience is preferred.
• Bilingual in English and Spanish is preferred.

Responsibilities

• Provide direct support to Lead Supervisor in managing the YCW department.
• Assist with shift oversight and ensure staff-to-youth ratios meet regulations.
• Be on-site presence to engage with youth and staff to maintain safety.
• Coordinate and implement recreational outings and events.
• Participate in recruitment, onboarding, and training of YCWs.
• Support training materials and staff development.
• Facilitate regular check-ins with Shift Supervisors on performance and schedules.
• Ensure safety, compliance, and licensing protocols are followed.
• Assist during emergencies, evacuations, or crises and document incidents.

Skills

Leadership

Communication

Mentoring

Trauma-informed care

Multitasking

Organization

Computer skills

Regulatory compliance

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Google Workspace

Google Drive

Job description

At VisionQuest (VQ) , we serve children, youth, and families during some of the most critical moments of their lives. Our teams help young people overcome challenges, build resilience, and move toward brighter futures.

VQ is a national child, youth, and family services organization providing residential programming, community-based services, and in-home support across the United States. We partner with state and federal agencies to deliver services where the need is greatest and to strengthen the communities we serve.

Every role at VQ contributes to meaningful impact. Whether working directly with youth or supporting the professionals who serve them, your work helps create opportunity and stability for the next generation.

Why build your career at VQ?

Purpose-driven work

Every role contributes to helping children and families succeed.

Fair and responsible compensation

We are committed to transparent and equitable pay practices.

Career growth opportunities

Internal promotions and leadership development pathways.

Professional leadership culture

Accountable, supportive leadership focused on long-term success.

Benefits

• Medical, Dental, and Vision coverage
• Flexible Spending Accounts
• Employee Assistance Program
• Company-paid Life and Short-Term Disability
• 401(k) with employer match

At VQ, we are building more than programs. We are building careers that make a difference.

Assistant Direct Care Service Manager (Assistant Lead Supervisor)

The Assistant Direct Care Service Manager (Assistant Lead Supervisor) will provide crucial support to the Direct Care Service Manager by assisting in the management and oversight of the Youth Care Worker (YCW) Department. This role is integral in ensuring the smooth functioning of the program, particularly during evening, overnight, and weekend shifts. The Assistant Lead Supervisor will be responsible for providing hands-on support in the programs, helping on the floor, and addressing day-to-day operational needs. This role reports directly to the Lead Supervisor.

ESSENTIAL FUNCTIONS

Support Leadership and Supervision

• Provide direct support to the Lead Supervisor in the management of the YCW department.
• Assist with shift oversight, ensuring appropriate staff-to-youth ratios and compliance with regulations.
• Serve as an on-site presence, actively engaging with youth and staff to maintain a safe and positive
• Provide guidance and support to Shift Supervisors and YCWs during shifts, particularly during challenging situations.
• Assist in the coordination and implementation of recreational outings, special events, and holiday celebrations.

Recruitment, Training, and Staff Development

• Assist in the recruitment, onboarding, and ongoing training of YCWs.
• Participate in the development of training materials and support training sessions to ensure staff readiness.
• Provide mentorship and hands-on guidance to Shift Supervisors to enhance their leadership and operational skills.

Coordination and Communication

• Facilitate regular check-ins and meetings with Shift Supervisors to discuss employee performance, schedules, and operational concerns.
• Serve as a point of contact for scheduling adjustments, callouts, and time-off requests.
• Collaborate with the Lead Supervisor to ensure consistent communication across all shifts.

Operational Support

• Actively participate on the floor to monitor program operations and provide immediate support as needed.
• Ensure staff follow all safety, compliance, and licensing protocols.
• Provide hands-on assistance during emergencies, evacuations, or crises.
• Support the documentation and reporting of incidents, as required.
• Maintain open communication with Youth Care Workers, Case Management, Clinical Department, and Program Directors.
• Collaborate with internal departments to ensure effective service delivery and operational

On-Call Duties

• Be available for on-call support, as needed.
• Demonstrate flexibility and willingness to work extended hours, including weekends and holidays.

Other tasks and responsibilities as assigned by supervisors.

SKILLS & ABILITIES

• Strong leadership and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to effectively mentor and guide staff in a high-stress environment.
• Commitment to trauma-informed care and child advocacy.
• Ability to multitask and adapt to changing situations.
• Strong organizational and time-management skills.
• Strong computer skills (Microsoft Office, Google Workspace, Google Drive) with the ability to learn new software.
• Proficient in reading, interpreting and applying partnered federal agency P&P.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of 1 year of experience in child welfare, youth care, or a related field.
• Supervisory or leadership experience is preferred.
• Bilingual in English and Spanish is preferred.

QUALIFICATIONS

• Must be 21 years of age or older.
• Bilingual in English and Spanish is preferred.
• Cleared tuberculosis test results.
• Must be able to pass a drug test.
• Must be able to provide proof of required vaccinations.
• Cleared background checks from appropriate entities, including Child Abuse and Neglect and FBI criminal background.
• Obtain and maintain CPR/First Aid and Crisis Prevention Intervention (CPI) certification.
• Must have a valid driver's license and be eligible to drive to facilitate program services as required.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• May lift and carry up to 10 pounds frequently, up to 20 pounds occasionally, up to 50 pounds infrequently.
• Perform tasks that may involve standing or walking 50% of the day; sitting 50% of the day.
• May bend, stoop, reach and grasp as necessary.
• Must be able to provide First Aid and CPR.
• Must be able to perform physical holds as instructed in Crisis Prevention Intervention training (CPI).

The pay range for this role is:

60,181.04 - 60,181.04 USD per year (888 Steven Rogers Village)