Assistant – Dining & Events
Western Racquet Club | Elm Grove, WI
Salary: Commensurate with experience | Status: Part-Time to Potentially Full-Time
About Western Racquet Club:
Western Racquet Club is a family-friendly private country club proudly serving the Elm Grove–Brookfield community. Our club features premier indoor and outdoor tennis facilities—some of the finest in the Midwest—along with an outdoor swimming pool, snack shop, and exceptional indoor and outdoor dining options.
At Western Racquet Club, we strive to do everything with professionalism and pride, with the goal of exceeding expectations. Come be a part of our mission and join our amazing team today!
Position Overview:
We are seeking a professional, enthusiastic, and energetic Assistant – Dining & Events to help lead our service team in delivering a first-class experience to our members and guests. This individual will play a critical role in overseeing both day-to-day dining operations and banquet/events execution while fostering a positive, team-oriented service culture.
This is a part-time role with the potential to grow into full-time. The ideal candidate has previous supervisory or management experience in a fast-paced hospitality setting and thrives on delivering exceptional service.
The Assistant will also serve in a key supportive role to the F&B Department Heads (Dining Room Manager, Events Director, Banquet Manager, etc.) helping to ensure smooth communication, execution, and collaboration across all service areas.
Key Responsibilities:
- Supervise, train, schedule, and evaluate banquet and dining room staff.
- Greet and seat members and guests, manage reservation systems and floor plans.
- Ensure high standards of cleanliness, appearance, and hospitality in all dining and event spaces.
- Serve as a liaison between dining room staff and kitchen to ensure seamless service.
- Support the Dining Room Manager, Events Director, and Assistant Banquet Manager in executing exceptional service.
- Address and resolve member/guest concerns regarding food, beverage, or service.
- Conduct pre-shift meetings to communicate menu changes, shortages, or updates.
- Maintain point-of-sale systems and inventory of equipment and supplies.
- Assist with the design, marketing, and accuracy of food and beverage menus.
- Monitor labor and operational budgets, making necessary adjustments to reach financial goals.
- Contribute to wine list development and beverage promotions in coordination with F&B leadership.
- Execute opening/closing duties, including acting as Manager on Duty when needed.
- Ensure compliance with local/state laws and club policies, especially regarding alcohol service.
- Collaborate on policy development and service procedure documentation.
- Assist in tableside service or cookery as needed during peak periods or special events.
Qualifications:
- Minimum 2–3 years of supervisory or management experience in a hospitality or private club setting.
- Availability to work nights, weekends, and holidays.
- Strong leadership, communication, and customer service skills.
- Professional demeanor with an outgoing, service-minded attitude.
- Solid understanding of food service standards and etiquette.
- Capable of lifting up to 40 lbs and standing/walking for long shifts. (10–12 hours)
- Proficiency with reservation and POS systems; inventory management a plus.
- Degree or coursework in hospitality management preferred.
- Wisconsin Food Safety Certification is a plus.
Perks & Benefits:
- Free shift meals.
- Free parking.
- Holiday bonus.
- Food & beverage education.
- Staff outings and activities.
- 401(k) matching.
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off.
- Employee referral program.
Join Our Team!
If you're passionate about hospitality and ready to take the next step in your career with a premier private club, we’d love to hear from you.