Assistant Customer Service Team Leader Front End-Glenville

Price Chopper - Market 32; Village of Scotia (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Front End Manager to oversee operations and ensure exceptional customer service. In this dynamic role, you will lead a team of associates, ensuring they provide fast and friendly service while maintaining high standards of cleanliness and efficiency. You will be responsible for training staff, managing schedules, and upholding company policies to create a welcoming environment for customers. If you thrive in a fast-paced setting and enjoy leading a team, this opportunity is perfect for you.

Qualifications

• 1-3 years related experience in customer service or retail.
• Ability to manage and train a team effectively.

Responsibilities

• Ensure fast, friendly, and efficient customer service at all times.
• Train and supervise Front End associates and manage schedules.
• Maintain cleanliness and organization of the Front End area.

Skills

Organizational Skills

Multi-tasking Skills

Effective Communication

Customer Service

Education

High School Diploma or equivalent

Tools

Phone

Computer Applications

Calculator

Register

Cleaning Tools

Floor Machine

Job description

Pay Range: $15.50- $24.50

Summary

Responsible for ensuring each Front End associate provides fast, friendly, and efficient customer service. Oversees the entire Front End operation, including customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and maintaining the parking lot and sidewalk area. Ensures all front end policies and procedures are followed. Assists the Customer Service Manager in communicating and enforcing company programs with all Front End associates.

Essential Duties and Responsibilities

1. Ensure the highest level of customer service and courtesy at all times.
2. Maintain company 5S efficiency standards.
3. Ensure associates ask customers for an AdvantEdge Card and acknowledge customers at the beginning and end of transactions.
4. Monitor shrink-related items and control measures.
5. Train and supervise cashiers, bottle associates, and service clerks.
6. Schedule associates and perform administrative duties.
7. Maintain cashier controls and security per company policies.
8. Adhere to cash controls and over/short policies.
9. Ensure sufficient supplies for Front End operations while controlling expenses.
10. Manage cash collected at registers according to policies.
11. Keep detailed cashier logs for audits.
12. Assist in managing Front End expenses like payroll and over/shorts.
13. Ensure accurate and efficient ringing of customer orders.
14. Record pricing errors promptly.
15. Keep the Front End area clean, neat, and compliant with sanitation regulations.
16. Maintain organized workstations per 5S standards.
17. Ensure merchandising racks are stocked and tidy.
18. Ensure associates work within efficiency standards.
19. Perform other duties as assigned, adhering to company policies.

Minimum Qualifications

• At least 18 years old.
• Satisfactory performance reviews.
• Strong organizational and multi-tasking skills.
• Ability to manage others and demonstrate follow-through.
• Effective communication skills.
• Basic literacy and computer skills.

Education and Experience

High School Diploma or equivalent. 1-3 years related experience.

Physical Requirements

Exposure to cold and hot environments, frequent bending, walking, standing, squatting/kneeling, grasping, twisting, and pivoting. Occasional lifting and pushing/pulling up to 75 lbs, with durations specified.

Equipment Used

• Phone, computer applications, calculator, register, cleaning tools, floor machine.

* Equipment used by minors (under 18) should follow the policy dated June 2008.

Our company is an equal opportunity employer and does not discriminate based on protected characteristics.

If your availability better fits another store or shift, your application may be considered for other locations or shifts.