Assistant Customer Service Team Leader Front End

Price Chopper - Market 32; Town of Malta (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Front End Supervisor to lead a team in delivering exceptional customer service. This role involves overseeing checkout operations, training staff, and ensuring compliance with company policies. The ideal candidate will possess strong organizational and communication skills, along with the ability to manage multiple tasks efficiently. Join a dynamic environment where your contributions will enhance customer experiences and drive operational success. If you're passionate about customer service and leadership, this opportunity is perfect for you.

Qualifications

• Must be at least 18 years old with good performance reviews.
• Strong organizational and multi-tasking skills required.

Responsibilities

• Ensure high customer service and oversee Front End operations.
• Train and supervise cashiers and maintain cashier controls.

Skills

Organizational Skills

Multi-tasking

Communication Skills

Leadership

Education

High School Diploma or equivalent

Tools

Register

Computer Applications

Cleaning Tools

Floor Machine

Job description

Pay Range: $15.50 - $24.50

Summary

Responsible for ensuring each Front End associate provides fast, friendly, and efficient customer service. Oversees the entire Front End operation, including customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and maintaining the parking lot and sidewalk area. Ensures all front end policies and procedures are followed. Assists the Customer Service Manager in communicating and enforcing company programs among Front End staff.

Essential Duties and Responsibilities

1. Ensure the highest level of customer service and courtesy at all times.
2. Maintain company 5S efficiency standards.
3. Ensure associates ask customers for an AdvantEdge Card and acknowledge customers with a smile at the beginning and end of transactions.
4. Monitor shrink-related items and control measures.
5. Train and supervise cashiers, bottle associates, and service clerks.
6. Schedule staff and perform administrative duties.
7. Maintain cashier controls and security per company policies.
8. Adhere to cash control and over/short policies.
9. Manage supplies for the Front End area to control expenses.
10. Oversee cash handling of media collected at registers.
11. Keep accurate cashier logs for audits.
12. Assist in managing Front End expenses like payroll and over/shorts.
13. Ensure accurate and efficient ringing of customer orders.
14. Record pricing errors promptly.
15. Maintain a clean, safe, and organized Front End in compliance with regulations and 5S standards.
16. Keep merchandising racks stocked and tidy.
17. Ensure associates work within efficiency standards.
18. Perform other duties as assigned and adhere to company policies.

Minimum Qualifications

• Must be at least 18 years old.
• Good performance reviews.
• Strong organizational and multi-tasking skills.
• Ability to manage others and follow through on objectives.
• Effective communication skills.
• Basic literacy and computer skills.

Education and Experience

High School Diploma or equivalent; 1-3 years related experience.

Physical Requirements

• Exposure to cold and hot environments (occasional).
• Constant bending, walking, standing, and squatting/kneeling.
• Frequent and occasional lifting and pushing/pulling up to 75 lbs.
• Continuous grasping, twisting, and pivoting movements.

Equipment Used

• Phone, computer applications, calculator, register, cleaning tools, floor machine.

* Equipment used by minors (under 18) must comply with the 'Equipment use by Minor Associates' policy (June 2008).

Our company is an equal opportunity employer and does not discriminate based on protected characteristics.

If your availability better suits another store or shift, we may consider your application for different locations or schedules.