Assistant Customer Service Manager - Part Time

Buchheit Inc; Greenville (IL); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading company in retail is seeking a part-time Assistant Customer Service Manager to enhance customer service relationships. The role involves coordination of the customer service team, task management, and ensuring quality service delivery. Ideal candidates will possess customer service and supervisory experience along with strong interpersonal skills. Benefits include 401k retirement savings and a team member discount.

Benefits

401k Retirement Savings Plan

Team Member Discount

Paid Leave for all Workers Act

Employee Assistance Program

Bereavement Pay

Qualifications

• Prior customer service and supervisory experience required.
• In-depth knowledge of customer service principles is essential.
• Basic computer skills and product knowledge essential.

Responsibilities

• Assist in implementing customer service policies.
• Direct daily operations of the customer service team.
• Review customer complaints and handle escalated issues.

Skills

Customer service principles

Supervisory experience

Interpersonal skills

Problem-solving skills

Flexibility

Job description

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This range is provided by Buchheit Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $16.00/hr

DEPARTMENT: Retail Store

REPORTS TO: Store Manager

FLSA STATUS: Non-Exempt

POSITION TYPE: Part-Time

Position Summary

Assistant Customer Service Managers assist in planning, coordinating, and controlling the activities of the customer service team to maintain and enhance customer service relationships and meet organizational and operational objectives.

Essential Duties And Responsibilities

• Assist in implementing customer service policies and procedures and communicate customer service standards
• Direct the daily operations of the customer service team in the absence of the Customer Service Manager
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Ensure the necessary resources and tools are available for quality customer service delivery
• Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service
• Identify and implement strategies to improve quality of service, productivity and profitability
• Coordinate with company management to support and implement growth strategies
• Coordinate and manage customer service projects and initiatives
• Ensure budget requirements are met
• Evaluate and performance manage staff
• Identify and address staff training and coaching needs
• Balance cash drawer, and prepare deposit for financial institution
• Basic accounting functions
• Additional duties, as assigned
  
  

Requirements & Qualifications

• Prior customer service and supervisory experience
• Must possess in-depth knowledge of customer service principles and practices
• Must possess strong work ethic and interpersonal skills
• Basic computer skills and product knowledge
• Must be able to work a flexible schedule and any open store hours
• Ability to:
• Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
• Effectively communicate with customers and employees, in-person and over the phone
• Demonstrate initiative and effective problem-solving skills within the scope of the position
• Maintain a pleasant and calm disposition under stress
  
  

Physical Requirements

The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a “legal” disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.

Benefits

Illinois – Paid Leave for all Workers Act

Employee Assistance Program

401k Retirement Savings Plan

Team Member Discount

Bereavement Pay

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Retail

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