Assistant Customer Service Manager Office

Price Chopper Supermarkets-Market 32; Village of Saugerties (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking supermarket chain where your role as a Guest Service Supervisor is vital to ensuring a friendly and safe shopping environment. You will be the face of the store, greeting guests and providing exceptional service while supervising the Guest Service area. This position offers an opportunity to develop your leadership skills, maintain cash controls, and ensure a neat and clean work environment. If you're passionate about customer service and thrive in a dynamic retail setting, this role is perfect for you. Be a part of a team that values integrity, professionalism, and a commitment to excellence, making a difference in the community every day.

Qualifications

• Must be at least 18 years of age with strong communication and customer service skills.
• 1-3 years related experience required.

Responsibilities

• Supervise the Guest Service area and maintain cash controls.
• Deliver a friendly and safe shopping experience to guests.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Supervisory Skills

Reliability

Integrity and Professionalism

Basic Math Skills

Education

High School Diploma or equivalent

Job description

Location: Saugerties, NY, US, 12477

Company:

Pay Range: $15.50- $24.50

To be the advocate for our guests and consistently meet our guests' expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for supervising the Guest Service area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Greet, make eye contact and thank each guest that you service.
2. Deliver a friendly, helpful, easy, and safe shopping experience that meets our guests' expectations.
3. Project oneself in a professional manner in accordance with our dress code and personal grooming policy.
4. Work in a safe manner and maintain a neat and clean work area at all times in accordance with our policies and procedures.
5. Supervise the Guest Service area.
6. Maintain all cash controls related to sales, currency, miscellaneous sales, and miscellaneous income.
7. Accurately process and report on daily/weekly cash and sales activities.
8. Schedule, train, and coach Guest Service teammates to ensure an exceptional shopping experience.
9. Maintain cashier control reports and office security in accordance with company policies and procedures (LISA – Look InSide Always / BOB – Bottom of Basket).
10. Count and record all monies from cashiers according to company policies and procedures, record and process bank deposits.
11. Ensure that the Guest Service area and related items are properly secured while working and at the end of each shift.
12. Communicate new policies or promotional programs to our guests.
13. Perform other related duties as assigned by management and adhere to all company policies and procedures.

MINIMUM QUALIFICATIONS

1. Must be at least 18 years of age.
2. Strong communication skills.
3. Exceptional customer service skills.
4. Strong organizational skills and ability to multi-task.
5. Strong supervisory skills.
6. Must be reliable.
7. Must show a high level of integrity and professionalism.
8. Ability to read and write at the 8th grade level.
9. Basic Math skills.

EDUCATION AND EXPERIENCE

High School Diploma or equivalent. 1-3 years related experience.

PHYSICAL REQUIREMENTS

EQUIPMENT USED

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.