Assistant Customer Service Manager

Dorothy Lane Market; Mason (OH); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Schedules

Generous Associate Discounts and Lunch

Wellness Programs

Tuition Reimbursement

Opportunities for Cross-training and  

Paid Time Off and Holiday Pay

Comprehensive Medical, Dental, and Vis

Descripción de la vacante

Dorothy Lane Market in Mason, Ohio seeks an enthusiastic Assistant Manager for the Front End. This full-time role requires cashier experience, strong customer service skills, and leadership to help run day-to-day operations. Training at multiple stores will occur; evenings and weekends are required.

Join a team-focused environment with growth opportunities and a commitment to excellent guest experiences. Benefits accompany the role, and schedule flexibility is available.

Formación

• Previous customer service and leadership experience.
• Cashier experience preferred.
• Willingness to work a variety of shifts, including evenings and weekends.

Responsabilidades

• Assist in the day-to-day operations management of the Mason Front End.
• Resolve customer issues and inquiries promptly.
• Help build a strong team and demonstrate servant leadership.
• Serve as a positive role model for cashiers and carry-outs.
• Assist in hiring, training, and developing new DLM associates in Mason.
• Assist in scheduling for the Front End and collaborate with other departments.
• Performs other duties as assigned.

Conocimientos

Customer service

Leadership experience

Cashier experience

Descripción del empleo

Do you love making people happy? A DLM, we pride ourselves on the friendliest checkouts with fast, efficient service to create a wonderful shopping experience for our guests. These very important positions are our last chance to interact with our customers, so it’s an opportunity to make them feel welcomed and satisfied that they chose to shop at Dorothy Lane Market.

We are looking for an enthusiastic and dedicated Assistant Manager to join our Front End team! This position requires someone with cashier experience, excellent customer service skills, and leadership qualities to assist in running the day-to-day operations of our Front End. Hours for the position are full time, and require some evening shifts as well as weekend availability.

Training for this position will take place at one or more of our existing stores.

What You’ll Do:

• Assist in the day-to-day operations management of the Mason Front End
• Solve customer issues and inquiries in a timely fashion
• Assist in building a strong team and demonstrating servant leadership
• Serve as a positive role model for our cashiers and carry-outs
• Assist in hiring, training, and developing new DLM associates in Mason
• Assist in scheduling for the Front End and collaborating with other departments when help is needed
• Performs other duties as assigned.

Qualifications:

• A desire to make folks happy by providing Honestly Better® Food and Service.
• A willingness to learn about and taste great food.
• A willingness to practice theDLM Team Values:Be Honest, Safe, Helpful, and Hard-Working.
• A good working understanding of DLM’s operations and a passion for our company culture.
• Strong, proactive problem-solving skills.
• Previous customer service and leadership experience.
• 18 years old or older.
• Holiday and weekend schedule availability.
• Willingness to work a variety of shifts.

Physical Requirements:

• Standing for long periods of time.
• Lifting up to 40lbs.

Join the DLM Family

At Dorothy Lane Market, we have a passion for great food and great people! By joining the DLM family, you can look forward to working in a fun, friendly, and caring environment that encourages growthpersonally and professionally.

In addition, we offer the following benefits:

• Flexible Schedules
• Generous Associate Discounts and Lunch Specials
• Wellness Programs
• Tuition Reimbursement
• Opportunities for Cross-training and Advancement

Eligible associates can also receive:

• Paid Time Off and Holiday Pay
• Comprehensive Medical, Dental, and Vision