Assistant Customer Experience Manager

Weis Markets; Mifflintown (Juniata County); On-site; USD 45,000 - 65,000; Full time

Job summary

Weis Markets is seeking an Assistant Customer Experience Manager to enhance customer relations and oversee store operations. This mid-senior level role involves training associates, managing schedules, and ensuring compliance with policies. Join a company that values teamwork and community growth.

Qualifications

• Supervisory experience and leadership skills required.
• Ability to manage customer relations and improve service.
• Experience in retail operations preferred.

Responsibilities

• Promotes excellent customer relations and oversees front-end operations.
• Assists in managing schedules and inventory levels.
• Trains new associates and conducts performance reviews.

Skills

Customer Relations

Leadership

Teamwork

Cash Handling

Training

Job description

Join to apply for the Assistant Customer Experience Manager role at Weis Markets

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of its associates and communities? That's WEIS!

Location Address:
4521 William Penn Highway

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Promotes excellent customer relations by instilling positive customer-focused behavior with associates. Greets customers, answers questions, and resolves concerns promptly and professionally. Focuses on continuous improvement.
2. Assists the Customer Experience Manager in overseeing front-end operations and performs their duties in their absence. May assume full responsibility for store operations when management is absent.
3. Enforces cash handling, security measures, and compliance with policies and laws related to sales, lottery, WIC, etc. Oversees bookkeeping procedures.
4. Supports associates with transactions, audits cashiers, and ensures efficient checkout processes.
5. Helps onboard and train new associates, implements programs, recognizes performance, and participates in performance reviews. Uses LMS for training.
6. Uses auto-scheduler to manage associate schedules, meet business demands, and control labor costs.
7. Manages supply costs and inventory levels to meet demand.
8. Controls customer flow, ensures sufficient checkouts, and monitors breaks to minimize wait times.
9. Oversees lot attendant services and operates checkout equipment efficiently.
10. Assists with customer service calls, maintains equipment functionality, and communicates promotions and store information.
11. Maintains cleanliness and safety in the parking lot and store areas, follows sanitation schedules, and disposes of trash properly.
12. Supports overall department and store functions, continuously improving job performance.
13. May assist with receiving, unloading, and storing deliveries, and with other related duties as trained.
14. Utilizes PPE and may assist other departments as needed.

Supervisory Responsibilities

Supervises all department associates and may assume total leadership in the absence of store management, depending on store size.

Qualification Requirements

Must perform essential duties satisfactorily with or without accommodations. Supervisory experience and leadership skills are required. Weis Markets is an Equal Opportunity Employer, committed to diversity and inclusion.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Retail