Assistant Customer Experience Manager

Weis Markets; Hampstead (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Weis Markets is seeking an Assistant Customer Experience Manager to enhance customer relations and oversee front-end operations. This role involves managing staff, enforcing policies, and ensuring a positive shopping experience. Ideal candidates will have supervisory experience and a passion for teamwork.

Benefits

Health insurance

Dental insurance

Vision insurance

Retirement plans

Paid time off

Qualifications

• Supervisory experience is required.
• Must perform essential duties satisfactorily.
• Ability to manage staff and operations.

Responsibilities

• Promotes excellent customer relations and oversees front-end operations.
• Enforces cash handling controls and manages inventory levels.
• Supervises department associates and leads store in management's absence.

Skills

Customer relations

Teamwork

Cash handling

Inventory management

Training

Job description

Join to apply for the Assistant Customer Experience Manager role at Weis Markets.

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of its associates and communities? That's WEIS!

Location Address: 2205 Hanover Pike

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Assistant Customer Experience Manager is responsible for the following duties, in addition to others as assigned:

1. Promotes excellent customer relations by instilling positive customer-focused behavior with associates. Greets customers, answers questions, and resolves concerns promptly and professionally. Focuses on continuous improvement and implements changes accordingly.
2. Assists the Customer Experience Manager in overseeing all front-end operations and performs their duties in their absence. May assume full responsibility for store operations if management is unavailable.
3. Enforces cash handling controls and security measures to prevent losses, adheres to policies and laws regarding sales and compliance, and oversees bookkeeping procedures.
4. Supports associates with cash register operations, conducts audits, and assists with onboarding and training new staff.
5. Uses scheduling systems to manage staffing and meet business demands while controlling labor costs.
6. Manages inventory levels, controls supply costs, and supervises customer flow and checkout efficiency.
7. Operates equipment, maintains equipment functionality, and reports issues promptly.
8. Communicates promotions and sales to staff, participates in store meetings, and maintains store knowledge to assist customers effectively.
9. Ensures safety and sanitation standards are met in all areas, including parking lots and workspaces.
10. Assists with other duties such as receiving deliveries or handling equipment, following proper training and safety protocols.

Supervisory Responsibilities

Supervises all department associates and may lead the store in the absence of management, depending on store size and staffing.

Qualifications

Must be able to perform all essential duties satisfactorily, with or without accommodations. Supervisory experience is required.

Rate of Pay and Benefits

Position pay ranges from $16.00 to $25.00 per hour. Benefits include health insurance, dental, vision, retirement plans, paid time off, and more.

Equal Opportunity Employer

Weis Markets is committed to equal employment opportunity and non-discrimination policies, providing reasonable accommodations as needed under applicable laws.