Assistant Critical Facilities Manager (ACFM)

Lever, Inc.; Temple, Northern (TX, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Medical, dental, vision benefits

401(k) with match

PTO & paid holidays

Job summary

EverOn Data Center Services is seeking an Assistant Critical Facilities Manager (ACFM) in Temple, TX to oversee the operation and maintenance of critical and non-critical data center infrastructure.

You will train and lead a team of CFTs, manage power/cooling, ensure safety and 100% availability, and coordinate with contractors, vendors, and clients while adhering to CMMS standards and customer SLAs.

Qualifications

• Bachelor's Degree in a major relevant field or equivalent experience.
• 3-5+ years in mission-critical environments required.
• Minimum 1-year direct management of shift-based staff.
• Experience in colocation data center environments preferred.

Responsibilities

• Assist the CFM in managing operation and maintenance of data center infrastructure, equipment, and systems.
• Assist the CFM in building a staff of CFTs to deliver 100% uptime with proper skill sets.
• Manage power and cooling capacity and monitor environmental conditions.
• Work 24x7 shifts and provide on-call support, including on-site response.
• Ensure CMMS data accuracy and generate operational reports as needed.
• Enforce SLAs and change control activities with customers.
• Coordinate with contractors and vendors and assist with client relationships.

Skills

Leadership

Staff management

Communication

CMMS knowledge

Budget understanding

Electrical & mechanical systems

Problem solving

Training staff

Education

Bachelor's Degree in a relevant field

3-5+ years in mission-critical environments

1 year of direct management of shift-based staff

Tools

CMMS systems

Job description

The Assistant Critical Facilities Manager (ACFM) is responsible for all aspects of data center and maintenance of critical and non-critical data center infrastructure, equipment, systems, and staff. They will create an unwavering attitude and commitment to of safety and reliability within the Data Center as they work with the Director in building a team of Critical Facilities Technicians (CFTs) and outside contractors capable of achieving the goal of 100% availability. The ACFM will understand and be able to train staff on colocation data center environments to include planning and layout of power and cabling, customer needs, and remote hands functions.

RESPONSIBILITES

• Assist the CFM in managing the operation and maintenance of critical and non-critical data center infrastructure, equipment, and systems
• Assist the CFM in building a staff of CFTs with the necessary skill sets to accomplish data center operations that deliver total availability (100% uptime) while minimizing risks for EverOn customers
• Manage power and cooling capacity and monitor environmental conditions within the data halls
• Work shifts to support 24x7 data center operations, have flexibility in work hours to cover other shifts and support maintenance activities, as needed
• Provide on-call support and respond to all data center emergencies 24x7, including on site response outside of scheduled shifts
• Resolve all electrical, mechanical and Fire Protection System issues in the data center while minimizing risk and communicate issues to management and customers
• Assist the CFM in a lead-capacity coordinating data center construction and commissioning and overseeing the transition from construction to sustainable operations
• Review results from preventive maintenance inspections and provide guidance on how to address issues found
• Determine actionable items to address Quality Control review results
• Assume an ownership stake in the ongoing evolution and operation of the facility Computerized Maintenance Management System (CMMS)
• Ensure that T5FM standards for using the Computerized Maintenance Management System (CMMS) use are being adhered to by all staff
• Oversee accuracy and completeness of the CMMS, produce operational reports as needed
• Enforce strict adherence to customer SLAs and change control activities
• Assist as requested with the development and enforcement of Data Center standards and policies
• Responsible for scheduling, coordinating, and reviewing work handled by outside contractors and vendors
• Assist with managing client relationship and growing the business at assigned site
• Assist and plan with clients on facilities issues and resolutions
• Manage access to the Data Center(s) ensuring that the appropriate access control lists are maintained and reviewed regularly
• Assist the CFM in managing site safety and environmental compliance
• Assist the CFM in performing resource planning, cost estimation, and budget development
• Assist in managing the facilities budget
• Assist CFM with managing facilities support and operations staff
• In the absence of the CFM, assume a leadership role with limited authority
• Assist with site-tours for current and future customers as-required
• Assist with coordination with all other groups (development, marketing, etc.) as needed
• Manage CFT work-schedules and assignments
• Manage special projects as assigned
• Adhere to all federal and local safety laws
• Complete other such duties consistent with your role as you may be assigned by EverOn management

Qualifications:

• Education and Equivalent Experience
• Bachelors Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent being 3-5 + years experience in mission critical environments, required
• Minimum 1-year direct management of non-exempt shift based employees, required
• Minimum 1-year experience in a colocation data center environment, preferred
• Experience establishing a new colocation data center or data hall, preferred
• Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operations (US Navy a plus), preferred

Additional Information:

COMPENSATION

• Annual Bonus potential
• Benefits: medical, dental, vision, 401k w/ match
• PTO and paid holidays

KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES

• Exceptional verbal and written communication skills required for interacting with internal employees and leaders, and external contractors and customers, required
• Strong analytical and decision-making skills required for understanding and evaluating complex problems, including analyzing a problem, identifying solutions, and selecting the best solution, required
• Solid understanding of budgets and financial topics, required
• Able to prioritize work based on business and customer demands, required
• Able to work within middle to upper levels of the organization, required
• Able to articulate concepts and ideas to a non-technical audience, required
• Participate in and contribute to customer-requested business reviews and audits, required
• Able to understand and train others on electrical and mechanical systems, as well as other technical aspects of facilities management, required
• Able to read and understand complex drawings, systems and other documentation, required
• Experience creating, managing, and maintaining service catalogs and SLAs, required
• Knowledge of critical systems monitoring and change control, required
• Experience creating and managing a critical infrastructure preventive maintenance program, required
• Takes responsibility for actions and is transparent in dealing with internal and external partners / stakeholders, required
• Has a "can-do" service attitude who is conscientious and takes personal pride in their work, preferred

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand, walk, sit, climb, and balance
• Ability to stoop, kneel, crouch and crawl using both arms and legs
• Ability to reach with both hands and arms
• Ability to grasp, push, and pull objects
• Ability to smell, talk and hear
• Ability to use hands and arms to reach, handle, feel, and type
• Ability to see at close and distance ranges and the ability to see and correctly distinguish color
• Ability to work inside and outside

All your information will be kept confidential according to EEO guidelines.

EverOn Data Center Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.