Assistant Critical Facilities Manager

T5Datacenters; Northlake (IL); On-site; USD 108,000 - 116,000; Full time

Job summary

T5 Data Centers is seeking an Assistant Critical Facilities Manager to oversee maintenance of critical and non-critical data center infrastructure. The role partners with the Director to build a skilled team of technicians and contractors to achieve 100% uptime.

You will train staff in colocation environments, plan power and cabling layouts, and ensure safety and reliability across the facility. The position requires shift work and on-call coverage, with broad responsibilities across facilities

Qualifications

• Bachelor’s Degree (B.A. or B.S.) in a relevant field with 3–5+ years in mission-critical environments.
• Minimum 1-year direct management of non-exempt shift-based employees.
• Minimum 1-year experience in a colocation data center environment (preferred).
• Experience establishing a new colocation data center or data hall (preferred).
• Technical school with emphasis on mission-critical operations; US Navy a plus.

Responsibilities

• Assist the CFM in managing operation and maintenance of data center infrastructure, equipment, and systems.
• Help build a staff of CFTs with skills to achieve total availability and minimize customer risk.
• Manage power and cooling capacity and monitor environmental conditions in data halls.
• Support 24x7 operations with flexible shifts and on-call coverage.
• Respond to data center emergencies 24x7 and communicate issues to management and customers.
• Assist with construction coordination and transition to sustainable operations.
• Review preventive maintenance results and advise on corrective actions.
• Oversee CMMS usage and generate operational reports.
• Adhere to customer SLAs and change-control activities.
• Develop and enforce Data Center standards and policies.

Skills

Communication

Analytical thinking

Budgeting

Prioritization

Leadership

Training others

Education

Bachelor’s Degree in a relevant field

Job description

Job Description

The Assistant Critical Facilities Manager (ACFM) is responsible for all aspects of data center maintenance of critical and non‑critical data center infrastructure, equipment, systems, and staff. They will create an unwavering attitude and commitment to safety and reliability within the Data Center as they work with the Director in building a team of Critical Facilities Technicians (CFTs) and outside contractors capable of achieving the goal of 100% availability. The ACFM will understand and be able to train staff on colocation data center environments, including planning and layout of power and cabling, customer needs, and remote‑hands functions.

Responsibilities

• Assist the CFM in managing the operation and maintenance of critical and non‑critical data center infrastructure, equipment, and systems
• Assist the CFM in building a staff of CFTs with the necessary skill sets to accomplish data center operations that deliver total availability (100% uptime) while minimizing risks for T5’s customers
• Manage power and cooling capacity and monitor environmental conditions within the data halls
• Work shifts to support 24x7 data center operations, with flexibility in work hours to cover other shifts and support maintenance activities as needed
• Provide on‑call support and respond to all data center emergencies 24x7, including on‑site response outside of scheduled shifts
• Resolve all electrical, mechanical and Fire Protection System issues in the data center while minimizing risk and communicating issues to management and customers
• Assist the CFM in lead‑capacity coordinating data center construction and commissioning and overseeing the transition from construction to sustainable operations
• Review results from preventive maintenance inspections and provide guidance on how to address issues found
• Determine actionable items to address Quality Control review results
• Assume ownership of the ongoing evolution and operation of the facility Computerized Maintenance Management System (CMMS)
• Ensure that T5FM standards for CMMS use are adhered to by all staff
• Oversee accuracy and completeness of the CMMS, and produce operational reports as needed
• Enforce strict adherence to customer SLAs and change‑control activities
• Assist as requested with the development and enforcement of Data Center standards and policies
• Responsible for scheduling, coordinating, and reviewing work handled by outside contractors and vendors
• Assist with managing client relationships and growing the business at the assigned site
• Assist and plan with clients on facilities issues and resolutions
• Manage access to the Data Center(s), ensuring that appropriate access control lists are maintained and reviewed regularly
• Assist the CFM in managing site safety and environmental compliance
• Assist the CFM in performing resource planning, cost estimation, and budget development
• Assist in managing the facilities budget
• Assist CFM with managing facilities support and operations staff
• In the absence of the CFM, assume a leadership role with limited authority
• Assist with site tours for current and future customers as required
• Assist with coordination with all other groups (development, marketing, etc.) as needed
• Manage CFT work‑schedules and assignments
• Manage special projects as assigned
• Adhere to all federal and local safety laws
• Complete other duties consistent with your role as assigned by T5FM management

Qualifications

• Bachelor’s Degree (B.A. or B.S.) in a major relevant field of study or equivalent with 3–5+years experience in mission‑critical environments
• Minimum 1‑year direct management of non‑exempt shift‑based employees
• Minimum 1‑year experience in a colocation data center environment (preferred)
• Experience establishing a new colocation data center or data hall (preferred)
• Technical school with an emphasis on mission‑critical operations, high‑performance manufacturing, or relevant military operations (US Navy, a plus)

Knowledge, Skills, Abilities, and Competencies

• Exceptional verbal and written communication skills for interacting with internal employees, leaders, external contractors, and customers
• Strong analytical and decision‑making skills for understanding and evaluating complex problems
• Solid understanding of budgets and financial topics
• Ability to prioritize work based on business and customer demands
• Ability to work within middle to upper levels of the organization
• Ability to articulate concepts and ideas to a non‑technical audience
• Participation in and contribution to customer‑requested business reviews and audits
• Ability to understand and train others on electrical and mechanical systems, and other technical aspects of facilities management
• Ability to read and understand complex drawings, systems, and other documentation
• Experience creating, managing, and maintaining service catalogs and SLAs
• Knowledge of critical systems monitoring and change‑control
• Experience creating and managing a critical infrastructure preventive maintenance program
• Takes responsibility for actions and is transparent in dealing with internal and external partners and stakeholders
• Has a “can‑do” service attitude and takes personal pride in their work (preferred)

Physical Requirements

• Ability to stand, walk, sit, climb, and balance
• Ability to stoop, kneel, crouch, and crawl using both arms and legs
• Ability to reach with both hands and arms
• Ability to grasp, push, and pull objects
• Ability to smell, talk, and hear
• Ability to use hands and arms to reach, handle, feel, and type
• Ability to see at close and distance ranges and to distinguish color
• Ability to work inside and outside

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Compensation and Benefits

Salary: $108,000 – $116,000

Bonus eligible

Benefits: Medical, dental, vision, 401(k) with match, PTO and Paid Holiday

All your information will be kept confidential according to EEO guidelines.

T5 Data Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.