Assistant, Credentialing & Onboarding

SIGNATURE HEALTH INC; Kirtland (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

HealthJoy access

PTO

Federal loan forgiveness

Professional development

Job summary

Signature Health is seeking an Assistant, Credentialing and Onboarding to support credentialing, onboarding, CAQH maintenance, and staff transfers. You will assist with initial appointments, reappointments, and renewals while ensuring timely file completion and collaboration with IT for provisioning.

The role emphasizes accuracy, adherence to policies, and coordination with the Education & Training team for a smooth onboarding experience.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• At least 1 year of credentialing or onboarding experience preferred.
• Experience with data systems or credentialing software required.
• Attention to detail and strong organizational skills required.

Responsibilities

• Assist with credentialing and re-credentialing and onboarding processes.
• Maintain provider CAQH profiles and credentialing data.
• Coordinate onboarding for new hires and set up IT provisioning in collaboration with Education & Training.
• Ensure compliance with regulatory bodies and internal bylaws and policies.
• Intake support and other duties as assigned.

Skills

Credentialing experience

Onboarding experience

Data systems experience

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Job description

Description

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:

• Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles)
• Professional Development Support

SCOPE OF ROLE

Reporting to the Specialist, Credentialing and CAQH, the Assistant, Credentialing and Onboarding will assist with the credentialing and re-credentialing, onboarding, staff transfer process and maintain provider CAQH profiles. The Assistant, Credentialing and Onboarding assists Signature Health Inc. credentialing, including initial appointment, reappointment, modification, certification expirations and renewals, as well as clinical privileging for Medical Staff, Health Professionals, and all other providers as needed. The Assistant, Credentialing and Onboarding demonstrates accountability, ownership, and reliability for ensuring a successful new hire and internal transfer experience.

HOW YOU’LL SUCCEED ___________________________________________________________________

• Assists with sending credentials file for completion and ensuring file completion within time periods specified.
• Assists with preparing onboarding file for completion and ensuring file completion within time periods specified.
• Assists with pre-orientation communications to new hires, managers and stakeholders, ensure completion of new hire onboarding documents, notify IT to initiate provisioning process, and partner with the Education & Training team for a smooth hand off for orientation on day one
• Can assist with the new hire’s Onboarding in-person appointment; process and monitor results for state background check requirements (BCI/FBI), collect necessary paperwork, and communicate process next steps.
• Provide additional support for the I-9 record retention process. Responsible for ensuring all provider licenses, board certifications, Deas, and other related certifications are updated every 120 days in accordance with all requirements.
• Responsible for ensuring all providers CAQH accounts are updated every 120 days in accordance with all requirements.
• Responsible for ensuring CAQH provider accounts are created, maintained, and terminated when necessary.
• Monitors the initial, reappointment and exportable process for all medical staff, professional staff, and delegated providers, ensuring compliance with regulatory bodies (Joint Commission, NCQA, URAC, CMS, CARF, HRSA, federal and state), as well as Medical Staff Bylaws, Rules and Regulations, policies and procedures, and delegated contracts.
• Intake Specialist Other duties as assigned.

Requirements

KNOWLEDGE & EXPERIENCE _____________________________________________________________

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum one (1) year of credentialing or onboarding experience preferred.
• Demonstrated experience with data systems or credentialing software required.
• Attention to detail and demonstrated organizational skills required.

WORKING CONDITIONS __________________________________________________________________

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug‑free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre‑employment drug screen.