Assistant Court Services Supervisor (Departmental Promotional Only)

County of San Mateo; Redwood City (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Court Services Supervisor to support the Superior Court's mission. This role involves supervising and training staff, implementing policies, and assisting with complex legal matters. Ideal candidates will have a strong foundation in legal terminology and effective communication skills. Join a diverse and inclusive environment where your contributions will have a meaningful impact on the community. If you are passionate about public service and ready to take the next step in your career, this opportunity is perfect for you.

Qualifications

• Two years of legal office support experience required.
• Preferred one year in a lead position within the court.

Responsibilities

• Assist in supervising and training court support staff.
• Provide technical assistance and resolve public inquiries.
• Monitor workload distribution and assist in personnel matters.

Skills

Legal terminology

Supervision principles

Effective training

Office administration

Communication skills

Education

High School Diploma or GED

Higher Education (preferred)

Tools

Computer systems

Office equipment

Job description

The Superior Court of California, County of San Mateo is seeking qualified candidates for the position ofAssistant Court Services Supervisor.

The Assistant Court Services Supervisor will:

• Assist with the supervising and training of support staff in a major division or function of the Superior Court.
• Implement and interpret policies and procedures.
• Provide assistance on difficult, technical and specialized matters.
• Assist the supervisor with personnel matters including but not limited to timekeeping, evaluations and disciplinary actions.
• Temporarily act as the supervisor in the supervisor's absence.
• Perform other related tasks as required.

DISTINGUISHING CHARACTERISTICS
This classification is intended to be a training position for those interested in becoming supervisors in the future but is not part of an automatic progression from the Deputy Court Clerk or Courtroom Clerk series. It is distinguished from Court Supervisor in that it does not have final authority in personnel matters.Duties may include, but are not limited to, the following:

• Assist in the supervision, direction and review of the staff and functions of a major work unit or combination of small to mid-sized units of the Court.
• Organize and coordinate division/unit functions, often reprioritizing multiple times in one day based on business needs.
• Serve as a resource for staff on technical procedures as well as administrative and personnel policies and procedures.
• Troubleshoot and assist staff with difficult transactions.
• Monitor and modify workload distribution as needed.
• Assist with the selection and training of staff assigned to the division.
• Provide input to the supervisor for evaluations anddisciplinary actions; participate in the process with the supervisor and employee.
• Determine work schedules, authorize timesheets for payment.
• Provide technical assistance to staff; review reports, forms, complaints, cases and other documents to ensure completeness and accuracy; correct discrepancies.
• Answer inquiries, provide information and resolve complaints from the public regarding court activities; assist the public, attorneys, plaintiffs and defendants in explaining legal procedures and functions of the Court.
• Perform complex, technical, difficult and/or specialized office and/or courtroom support work.
• Assist with the development, recommendation and implementation of improved operating procedures, forms and work processes.
• Research and compile operational and statistical data and information from varied sources; maintain records and prepare periodic reports.
• Participate on and/or lead special project teams related to assignment and /or across divisions.
• Perform other related duties as assigned.

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is at least two years of increasing responsible experience performing a variety of legal office support duties; preferred experience of one year in a lead or senior position in the court.Graduation from High School or completion of GED program; some higher education preferred.

Knowledge of:

• Legal terminology related to divisional assignment.
• Principles of organization for own work as well as work of the entire work unit.
• Principles of effective training including some knowledge of different adult learning styles.
• Organization, operations and procedures of the San Mateo Superior Court.
• Court procedures, codes, processes and terminology as related to assignment.
• Principles and practices of office administration.
• Standard business correspondence.
• Correct English usage, including grammar, spelling and punctuation.
• Business arithmetic.
• Computer systems and application in a business setting.

Skill/Ability to:

• Organize, prioritize and coordinate functions and activities specific to the assignment.
• Act quickly to reprioritize division/unit work or functions multiple times in one day based on the business needs.
• Learn and apply the principles of supervision.
• Exercise leadership skills in support of the Court's mission and goals.
• Interpret and apply rules, policies and procedures.
• Develop and implement appropriate support procedures and systems.
• Analyze and resolve varied office administrative and interactive problems related to legal or procedural issues.
• Effectively train staff on policies, procedures and court processes.
• Deal effectively with the public, justice partners and others in difficult situations always maintaining a positive public image.
• Establish and maintain effective relationships with those contacted in the course of work.
• Operate standard office equipment, including a computer, copier, fax machine, typewriter, calculator, telephone and cash register.
• Understand and use computer systems and programs as appropriate for assignment.
• Communicate effectively both orally and in writing.

OTHER NECESSARY REQUIREMENTS:

Physical Demands:

• Work at a computer station for extended periods of time.
• Sit or stand often for long periods of time.
• Stoop and reach above shoulder level.
• Bend, lift, and carry items weighing up to 25 pounds.
• Work in a fast-paced environment.
• Normal manual dexterity and eye-hand coordination.
• Repetitive use of hands and arms.
• Corrected hearing and vision to normal range.
• Verbal communication.
• Use of office equipment, including computer, telephone, calculator, copiers, scanner, and fax.

Working Conditions:
The work environment is generally clean inside buildings with limited exposure to dust, fumes, odors, and noise. A video display terminal is used on a daily basis. Incumbent will be working under sometimes difficult and stressful conditions, with frequent deadlines and expectation to produce high-quality work under time constraints. Periodic, regular, and/or occasional contact with employees in other court divisions, government agencies, the public and/or vendors that requires the ability to converse and respond appropriately to inquiries and requests. The ability to work independently as well as closely with others is required.Departmental Promotional Only. Only current employees in theCounty of San Mateo Superior Court of Californiawith at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date may apply.

Responses to the supplemental questions must be submitted in addition toour regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (pass/fail) based on the candidate's application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification.Applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in County of San Mateo, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the Apply button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply.Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE
Final Date for Filing: Wednesday, May 7, 2025, 11:59 PM
Application Screening: May 8 - 9, 2025
Panel Interview: TBD

About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

San Mateo County is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
The Superior Court of California, County of San Mateo is an Equal Opportunity Employer , and we encourage applications from candidates who will contribute to our diversity.

Please Note: The County is conducting this recruitment for the Superior Court. This position is with the Superior Court of California.

Analyst: Sedrick Dixon (04232025) (Assistant Court Supervisor - X023)