Assistant Community Manager - The Robinson

Greystar; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading real estate company seeks an Assistant Community Manager for its Boston location. This role involves supporting the Community Manager by overseeing financial transactions, managing resident relations, and ensuring operational efficiency. Ideal candidates will have experience with property management software and a commitment to excellent customer service.

Benefits

Health insurance

Paid time off

Housing discounts

401(k)

Parental leave

Qualifications

• Experience in property management and financial tasks.
• Proficient in using property management software.
• Strong communication and customer service skills.

Responsibilities

• Handle daily financial transactions including rent collection and bank deposits.
• Operate property management software accurately and ensure data integrity.
• Respond promptly to resident inquiries and complaints.

Skills

Financial management

Customer service

Communication

Tools

Yardi

OneSite

Job description

Assistant Community Manager - The Robinson

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About Greystar

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services across rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages over $320 billion of real estate globally, with offices across North America, Europe, South America, and Asia-Pacific. The company is the largest operator of apartments in the U.S., managing more than 1 million units worldwide, with assets under management exceeding $79 billion, including over $36 billion in development assets. Founded in 1993 by Bob Faith, Greystar aims to deliver world-class service in residential rental real estate. To learn more, visit www.greystar.com.

Job Description Summary

Supports the Community Manager in overseeing the financial and operational aspects of the community by handling accounting tasks, preparing financial reports, processing payments, collecting rent, and managing property management software to track financial activities.

Responsibilities

1. Handle daily financial transactions including rent collection, bank deposits, and invoice processing.
2. Operate property management software (Yardi/OneSite) accurately and ensure data integrity.
3. Review resident files for unpaid or late fees, communicate with residents, and enforce lease terms to maximize revenue.
4. Review and process vendor invoices, coordinate with relevant parties, and ensure proper coding and approval.
5. Follow procedures for evictions, including notices, court proceedings, and legal compliance.
6. Manage resident move-outs, apply deposits, and process lease cancellations according to legal requirements.
7. Respond promptly to resident inquiries and complaints to promote satisfaction and retention.
8. Act as on-site supervisor in the absence of the Community Manager, overseeing daily operations and maintenance coordination.
9. Assist in managing relationships with owners, providing community updates, and responding to owner requests.

Physical Demands

• Must be able to stand, walk, sit, and perform physical tasks including bending, climbing, reaching, and lifting up to 50 pounds.
• Work outdoors in various weather conditions and be available for travel and flexible hours, including evenings, weekends, and holidays.

Compensation and Benefits

The hourly rate is $29.00 - $31.00, with potential bonuses based on performance. Benefits include health insurance, paid time off, housing discounts, sabbaticals, 401(k), parental leave, and more.

Additional Information

Greystar considers qualified applicants with arrest and conviction records. The position is classified as Mid-Senior level, full-time, within the Marketing and Sales function. Referrals are encouraged, and there are opportunities in various locations, including Boston, MA.