Assistant Community Manager - South Seattle

Shelby American, Inc.; Seattle (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Assistant Community Manager to enhance community operations and drive sales performance. This role involves leading a team, managing leasing processes, and ensuring exceptional customer service. You will engage with prospective residents, oversee operational standards, and contribute to marketing efforts. If you are passionate about community engagement and possess strong leadership skills, this is an exciting opportunity to make a significant impact in a vibrant environment. Join a company that values teamwork and community spirit, and help create a welcoming atmosphere for residents.

Benefits

Competitive compensation

Comprehensive medical, dental and vision

401k

Paid time off benefits: 6 paid Holidays

Qualifications

• 3 years of multifamily leasing experience required.
• Strong commitment to outstanding customer service and communication skills.

Responsibilities

• Assist the Community Manager in daily operations and lead the team in their absence.
• Improve sales processes through coaching and training of Leasing Agents.

Skills

Customer Service

Communication Skills

Problem Solving

Sales Skills

Multifamily Leasing

Time Management

Education

High School diploma or equivalent

Bachelor's degree

Tools

AppFolio

Google Suites

Job description

Description

The Assistant Community Manager works closely with the Community Manager and works to support performance standards and maintain all aspects of community operations. This individual’s focus is to develop, empower, and inspire our team toward the achievement of desired business outcomes. The Assistant Community Manager will be the “Manager on Duty” (MOD) in the absence of the Community Manager and must be comfortable leading a team and assisting with scheduling and providing work assignments as needed.

This leader will consistently work to improve the sales process through guiding, coaching, and training Leasing Agents, as well as excel at the following duties:

Sales and Marketing:

1. Greet prospective residents and create a personal connection while determining needs and preferences
2. Answer all incoming calls and handle accordingly, whether prospect calls, resident issues, service requests, etc
3. Correctly complete all lease applications, assist with application verification, and notify prospective residents of results in a timely manner
4. Call or visit competitive properties to update market surveys on a monthly basis
5. Stay informed and aware of rents, specials and events promoted by competitors
6. Enter accurate and timely data into appropriate property management system
7. Prepare leasing reports
8. Ensure the office, club house, apartment models, and ready units are in impeccable condition
9. Assist in Social Media advertising
10. Assist in the preparation of move-ins, such as, walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.)
11. Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents
12. Address and complete all other duties as assigned

Operational Standards:

1. Accept rental payments and make deposits
2. Maintain accurate records in AppFolio
3. Update all rents, deposits and application fees received by residents on a daily basis
4. Issue appropriate notices when necessary (i.e., late payment notices, eviction notices, returned check memos)
5. Update reports daily regarding notices to vacate, vacancy report, activity report and provide pertinent information to the Community Manager
6. Participate in Revenue Management calls when applicable
7. Oversee normal duties of Concierge and Leasing Consultants (based on Manager’s request and staffing structure)
8. Complete all new lease and renewal paperwork, including related addendums
9. Complete resident communications when applicable
10. Attend training classes/meetings as required or recommended by management
11. Enter accurate and timely data into appropriate information systems
12. Manage AppFolio Dashboards and leads daily
13. Know and adhere to all policies and procedures contained in the manuals issued by management
14. Ensure compliance with all Federal, State and local laws
15. Consistently abide by Fair Housing regulations
16. Address and complete all other duties as assigned

Customer Service:

1. Communicate service guarantees and customer service standards to prospective and current residents
2. Take ownership to personally address and resolve customer concerns in a timely professional manner
3. Support new residents during the move-in process
4. Assist with lease renewals, move-outs, and resident transfers
5. Contribute ideas for improving resident satisfaction to the Community Manager
6. Participate in the monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention
7. Accept service requests from residents and route to service department for prompt processing
8. Follow up to ensure the work orders have been completed and resident is satisfied
9. Physically inspect property when on the grounds, pick up litter, and report all service needs
10. Address and complete all other duties as assigned

Requirements

Education and/or Experience:

1. High School diploma or equivalent (GED), bachelor’s degree preferred
2. 3 years multifamily leasing
3. Commitment to, and passionate for, providing outstanding customer service
4. Strong communication skills (written and verbal)
5. Multifamily, retail sales or hospitality experience
6. AppFolio: 1 year (required)
7. Property leasing: 2 years (required)
8. Assistant Community Manager: 1 year (required)
9. Fair Housing regulations: 1 year (required)
10. MFTE: 1 year (preferred)

Skills/Specialized Knowledge:

1. Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication
2. Exercise professional judgment to take ownership of and resolve issues and problems with residents
3. In-depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community
4. Continuous research of area competitors such as pricing, amenities, features, etc.
5. Computer skills including Google Suites and AppFolio
6. Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
7. Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices
8. Capable of traveling between communities
9. Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked

Ability to commute/relocate:

1. Seattle, WA 98108: Reliably commute

Benefits:

1. Competitive compensation
2. Comprehensive medical, dental and vision
3. 401k
4. Paid time off benefits: 6 paid Holidays

Job Type:

Full-time

Compensation:

$28.00 - $33.00 - Hourly, depending on experience