Assistant Community Manager - Realm at Patterson Place

Lantower Residential; Durham (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in luxury living seeks an Assistant Community Manager to enhance resident experiences. This role involves greeting visitors, managing resident relations, and ensuring satisfaction through exceptional customer service. You will coordinate community events and work closely with the leasing team to achieve goals. Join a supportive team that values your contributions and offers career advancement opportunities, including a company-paid certification program. If you thrive in a fast-paced environment and have a passion for customer service, this is the perfect opportunity for you.

Benefits

Career Advancement Opportunities

Apartment Discount

Vacation, Sick, and Holiday Pay

Medical, Dental, and Vision Insurance

Training and Development

Paid Maternity and Paternity Leave

Life and Disability Insurance

401k Plan with Company Match

Associate Referral Bonus Program

Qualifications

• Minimum of two years of customer service experience.
• Strong organizational and communication skills are essential.

Responsibilities

• Greet visitors and respond to inquiries promptly.
• Manage resident issues and complaints effectively.
• Deliver exceptional customer service to foster positive reviews.

Skills

Customer Service

Bilingual Skills

Organizational Skills

Communication Skills

Proficiency in Microsoft Office Suite

Job description

Assistant Community Manager - Realm at Patterson Place

Join to apply for the Assistant Community Manager - Realm at Patterson Place role at Lantower Residential

Overview

Do you have a passion for creating an immersive customer experience? Do you want to be part of a team that recognizes your work and the value you bring? If so, Lantower Luxury Living has an exciting opportunity for you!

Our Resident Experience team provides exceptional customer service daily to ensure our communities are places our residents are proud to call home. We invest in our associates' success by offering a company-paid certification program and other benefits listed below.

Benefits

• Career Advancement Opportunities
• Apartment Discount
• Vacation, Sick, and Holiday Pay
• Medical, Dental, and Vision Insurance
• Training and Development
• Paid Maternity and Paternity Leave
• Life and Disability Insurance
• 401k Plan with Company Match
• Associate Referral Bonus Program

Responsibilities

• Greet visitors and respond to inquiries professionally and promptly.
• Schedule and facilitate move-in orientations for new residents.
• Coordinate responses to resident issues at move-in, track, and follow up to ensure satisfaction.
• Use property management systems to manage resident relations, service requests, and communications, ensuring timely responses.
• Partner with the Centralized Leasing Team to meet community renewal and leasing goals.
• Manage resident issues and complaints, ensuring appropriate actions are taken and followed through until resolved.
• Assist in coordinating self-guided tours for prospective residents.
• Perform daily community walks to identify and address deficiencies with the maintenance team, ensuring show units and future move-ins meet standards.
• Deliver exceptional customer service to residents and prospects to foster positive reviews.
• Organize and attend scheduled resident events.

Qualifications

• Minimum of two years of customer service experience.
• Bilingual skills preferred.
• Ability to handle customer concerns proactively and prioritize tasks in a fast-paced environment.
• Strong organizational, presentation, and communication skills with high professionalism.
• Proficiency in Microsoft Office Suite and ability to learn new software quickly.
• Experience with web communications, publishing, usability, and social media guidelines.

Lantower Luxury Living is proud to be recognized as a certified Great Places to Work company.