Assistant Community Manager LIHTC/PSH - Estrella Springs

Quality Management Group; Santa Ana (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

Quality Management Group is seeking an Assistant Community Manager to support a property team in Santa Ana, CA. You will assist in maintaining occupancy, administering compliance, marketing vacancies, processing applications, and supporting financial reporting.

You will collaborate with the Community Manager, handle resident communications, and ensure lease requirements and HUD/Tax Credit regulations are followed. This role requires discretion, reliability, and a proactive service mindset.

Qualifications

• Minimum high school education or equivalent.
• 1–3 years in a role with comparable responsibilities.
• 1–2 years in a customer service environment.
• Knowledge of HUD and Tax Credit programs.
• Basic math principles; calculator use.
• Yardi property management software preferred.

Responsibilities

• Assist in compliance and maintenance of property records and data in Yardi.
• Support marketing and vacancy advertising per plan.
• Maintain resident files and ensure timely notices and lease requirements are met.
• Assist in processing applications and certifications, and support annual re-certifications.
• Assist in preparing month-end reports and annual budget.
• Provide responsive customer service to residents and coordinate with internal departments.

Job description

Job Description

The Assistant Community Manager is responsible for working directly with the Community Manager as pertains to:

• Leading the overall administration, compliance, and maintenance of the property, while striving to maintain 100% occupancy.
• Must assume proactive behavior and measures to properly represent Quality Management Group, Inc. and build relationships in the community.

The Assistant Community Manager reports to the Community Manager or Senior Community Manager.

RESPONSIBILITIES

Compliance

• Ensure resident files and Yardi data are maintained in accordance with Compliance and Property Management policies and regulations.
• Review, process and approve all resident notices pertaining to recertification.
• Assist in maintaining property waiting list in accordance with the properties' Tenant Selection Plan.
• Process applications for housing in accordance with properties' affordable housing covenants.
• Assist in processing annual re-certifications within established timelines.

Property Operations

• Assist in marketing and advertising for vacancies in accordance with properties' Affluent Fair Housing Marketing Plan.
• Assist in ensuring that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease.
• Visually inspect grounds, buildings, and apartment units on a regular basis between annual inspections.
• Work cohesively with resident services staff to ensure vacancies turn times are met in accordance with company policy and that move-in dates are met.
• Work with the Community Manager to ensure work orders are processed in Yardi within established timelines.
• Assist in showing available units.
• Maintain general office and resident files.
• Take a proactive role in shopping the competition and marketing.
• Record traffic in software program daily.
• Follow up with Guest Cards or a "Thank-You" response within twenty-four (24) hours of the visit with the prospect
• Assist Community Manager with legal proceedings.

Financial

• Prepare deposits for banking and posts resident payments into Yardi within timelines established by management.
• Keeps resident ledgers accurate and works diligently with accounting to resolve any errors.
• Assist in preparing deposits for banking and making daily bank runs.
• Post resident payments into Yardi in a timely manner.
• Assist Community Manager in preparing management required month end reports.
• Assist in annual budget preparation

Human Resources

• Maintain positive relationships with internal departments.

Customer Service

• Respond to all resident complaints in a timely and professional manner.
• Assist residents always when requested.
• Create a community of caring and excitement that is contagious for our residents and noticeable to the community at large.

General

• Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include travel and overnight stays at locations away from the employee’s home.
• This position may require the availability to work some nights, weekends and occasional holidays based upon the needs of the community.
• Demonstrate initiative, personal awareness, professionalism, integrity, and exercise confidentiality in all areas of performance.
• Other duties as requested.

ESSENTIAL SKILLS

• Must have a strong work ethic and positive attitude.
• Ability to work with and understand persons of all ethnic and family backgrounds.
• Proficient in English language in verbal and written communications
• Relate to others beyond giving and receiving instructions
• Handle high stress situations effectively
• The ability to both prioritize and delegate as needed
• Computer literacy in Outlook, Word, Excel, and the Internet

EXPERIENCE

• Minimum of a high school education or equivalent.
• Minimum one to three years working in a position with comparable responsibilities.
• Minimum one to two years working in a customer service environment.
• Knowledge in HUD and Tax Credit programs
• Basic math principles including the ability to work with a calculator
• Yardi property management accounting software is preferred.

PHYSICAL REQUIREMENTS

• 5-7 hours of sitting, reading, and typing daily
• 1-3 hours of walking daily
• Operates Computer requiring the use of hands/fingers
• Occasional bending, reaching, kneeling and/or crouching
• Regular lifting of up to 30 pounds
• Occasional climbing of stairs
• Specific vision requirements include close vision, distance vision and color vision.
• Specific audio/verbal abilities include communication with residents, employees, vendors, and owners both in person and via telephone.

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job, the employee is exposed to weather conditions prevalent at the time. This may include warm, hot, or cold temperatures. The noise level in the work environment is moderate.

We participate in E-Verify to confirm the identity and employment eligibility of all new hires.

Company Description

At Quality Management Group (Quality), we believe in providing professional property management services with precision and care. Since 1982, Quality has overseen a diverse portfolio of single-family homes, affordable and conventional apartment communities, and specialty housing including permanent supportive, rural, senior, veterans and homeless housing.

Quality has consistently led the industry through innovation, consistently delivering high customer satisfaction for our residents and partners. We also believe in going beyond simply taking care of the properties entrusted to us and further enhancing the communities in and around our properties.

At Quality Management Group, we know that it is more than just a place to live, it's a home.

And here - it's good to be home.