Sr. Community Manager - LIHTC & Conventional- Scattered Sites

Quality Management Group; California (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

Quality Management Group is seeking a Senior Community Manager to oversee daily property operations across affordable and market-rate housing. This role involves administrative management, annual certification compliance, financial oversight, unit occupancy, and on-call after-hours response.

You will serve as the primary liaison with City partners, prepare reports, and present updates in meetings while supervising a team to maintain high service standards across communities.

Responsibilities

• Maintain resident files and certifications in compliance with regulations.
• Oversee occupancy and marketing to sustain vacancy targets.
• Prepare month-end financial reports and manage accounts receivable.
• Lead staff recruitment, training, and performance management.
• Address resident concerns professionally and foster community engagement.
• Design and manage resident programs and partnerships with City agencies.
• Develop and nurture relationships with City staff and local partners.

Tools

Yardi

Job description

Job Description

About Quality Management Group

We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.

Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our core values - Trust, Respect, Development, Adaptability, and Sustainability – guide everything we do.

POSITION SUMMARY

The Senior Community Manager is responsible for the daily oversight of property operations across a portfolio of affordable and market-rate housing communities. This includes administration, annual certification compliance, financial management, full occupancy of the units, and maintenance of properties within the portfolio. This position plays a critical external-facing role, serving as a primary liaison with City partners and local agencies. The Senior Community Manager prepares and present reports, provides operational updates, and represents the organization in meetings and public forums. The Senior Community Manager lives off-site and is available for after-hours emergencies.

RESPONSIBILITIES

COMPLIANCE

• Ensure resident files and Yardi data are maintained in full compliance with regulations and company standards.
• Review, process and approve all resident notices related to certifications and recertification.
• Must attend company-sponsored events that relate to the development of the team, which, from time to time, may include travel and oversight stays at locations away from the employee’s home.
• Maintain property waiting list and ensure timely processing of applications.
• Ensure applications for housing are processed.
• Complete annual recertifications within established timelines.

PROPERTY OPERATIONS

• Oversee marketing and advertising of vacancies and maintain high occupancy levels by monitoring market conditions.
• Ensure that all appropriate resident notices are prepared and served in accordance with lease requirements.
• Conduct regular inspections of grounds, buildings, and units.
• Manage office supply inventory and work closely with staff to ensure maintenance supplies are purchased in a timely manner and in accordance with the approvedbudget.
• Ensure work orders are processed in Yardi within established timelines.
• Maintain high occupancy levels by keeping informed of market conditions
• Understanding of competitive pricing, utilizing appropriate marketing sources
• Demonstrating the value in our communities to prospective and current residents
• Balance lease renewals and absorption of new residents to optimize revenue.

FINANCIAL

• Accurately account for and balance petty cash in accordance with company policies and procedures.
• Prepare deposits for banking and post resident payments into Yardi within timelines established by management.
• Prepare the management-required month-end reports.
• Manage accounts receivable and ensure past resident balance due receivables are turned over to collection agencies.
• Keeps resident ledgers accurate and works diligently with accounting to resolve any errors.
• Prepare annual operating budgets and monitor financial performance.

HUMAN RESOURCES

• Train, mentor, and evaluate staff members under his/her direction.
• Manage interviewing, scheduling, timekeeping, performance, evaluations, and disciplinary actions.
• Maintain accurate payroll records, review and approve timecards, commissions, and incentive payments.
• Collaborate effectively with internal departments and support the development of team goals and performance metrics.

CUSTOMER SERVICE

• Handle resident concerns with professionalism, maturity, and timeliness.
• Create a welcoming, community-focused environment that fosters positive resident engagement.

RESIDENT PROGRAMS

• Designs, implements, and manages appropriate resident programs and is responsible for their ongoing success.

COMMUNITY RELATIONS

• Build and sustain strong relationships with City staff, regulatory agencies, and local partners.