ASSISTANT COMMUNITY MANAGER - Hilltop Landings

Royal American Management, Inc; Dade City (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Community Manager to support the Community Manager in various administrative tasks. This role involves assisting with leasing, marketing, and resident relations while ensuring adherence to company policies. The ideal candidate will possess excellent communication skills, a knack for customer service, and the ability to manage multiple tasks effectively. If you thrive in a dynamic environment and are passionate about community engagement, this opportunity is perfect for you. Join a team that values professionalism and offers a supportive atmosphere for both residents and associates.

Qualifications

• Minimum of one year property management experience preferred.
• Ability to perform all functions of a Leasing Consultant.

Responsibilities

• Assist Community Manager in leasing and marketing activities.
• Maintain sound rent collection procedures and assist in budget preparation.
• Create a positive environment for residents and community associates.

Skills

Customer Service

Communication Skills

Computer Literacy

Leasing Consultant Functions

Time Management

Education

High School Diploma or Equivalent

Tools

One Site

Job description

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Job Summary
Under direct supervision of the Community Manager, the Assistant Community Manager acts as the administrative assistant for the property and is responsible for understanding all company policies and procedures and assisting the Community Manager in implementing such on the property. The Assistant Community Manager is responsible for effectively computing, classifying, and recording numerical data to keep financial records complete while assisting with leasing, marketing, and resident relations for the community.

Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Essential Job Duties And Responsibilities
This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.

• Create a positive, welcoming, supportive environment for residents, visitors, and community associates
• Assist Community Manager in attracting, screening, and selecting prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
• Maintain knowledge and awareness of market conditions affecting leasing and operations
• Assist Community Manager in developing and executing marketing and advertising campaigns for apartment leasing
• Assist with development and implementation of resident services programming
• Maintain sound rent collection procedures, including following up with delinquent accounts
• Deliver rent deposits to bank and submit relevant documentation
• Assist in overseeing the security deposit administration including inspecting units to determine residents' balance or refund, prepare disposition letters, and process security deposit returns
• Maintain familiarity with all procedures and requirements for accounts payable
• Assist in the preparation of the annual operating budget, and work with the Community Manager to maintain budgetary guidelines
• Assist in monitoring landlord-tenant relations and mediate disputes when necessary
• Utilize maintenance software to enter and track service requests, and regularly review maintenance reports
• Inspect apartments for move-in condition and turnover status
• Inspect property grounds, office, community room(s), and amenities to ensure cleanliness and maintenance
• Ensure all contractors/vendors have approval from Vendor Compliance prior to work, and monitor their activities

Knowledge, Skills And Abilities (KSAs)

• Ability to perform all functions of a Leasing Consultant
• Work flexible schedule, including evenings and weekends
• Travel as needed for property business; must have a valid driver’s license or government-issued ID
• Work under multiple time constraints
• Computer literacy
• Excellent customer service skills
• Strong written and oral communication skills
• Proficiency in One Site preferred
• Able to step in as acting Community Manager if needed

Education And Experience

• High School Diploma or Equivalent
• Minimum of one year property management experience preferred
• Experience in affordable housing, Tax Credit, HUD, or Rural Development preferred

Physical Demands

• Access all areas of the property, including multilevel structures
• Work with a computer for at least 7 hours daily, standing or sitting
• Communicate effectively with applicants, residents, vendors, and supervisors

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Marketing and Sales