Assistant Community Manager (Facilities Focused)

Twin Pines; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Flexible Spending Accounts (FSA)

401(k) Retirement Plan

Paid Time Off & Holidays

Commuter Benefits

Professional Growth & Development

Mission-Driven Work

Job summary

Twin Pines is seeking an Assistant Community Manager (Facilities Focused) in Harlem, NY. This on-site role supports daily operations, resident experience, and financial health of an affordable, project-based community while partnering with the Community Manager.

The position emphasizes facilities maintenance, unit turnover, and regulatory readiness to ensure market-ready, compliant properties with strong occupant relations.

Qualifications

• Experience in multifamily property management preferred.
• Detail-oriented and customer-focused with strong communication skills.
• Ability to collaborate with Community Manager and on-site teams.

Responsibilities

• Direct day-to-day facilities operations across the assigned portfolio to maintain assets and systems.
• Supervise maintenance technicians, porters, janitorial staff, contractors, and engineers.
• Oversee work order administration, response times, and resident satisfaction.
• Develop and monitor preventive, predictive, and corrective maintenance programs.
• Coordinate capital planning, reserve studies, and asset preservation initiatives.
• Lead unit turnover and vacancy readiness activities to minimize vacancy downtime.
• Ensure compliance with HUD NSPIRE, HQS, HPD, NYCHA, and other regulatory requirements.

Job description

Assistant Community Manager(Facilities Focused)

Harlem, New York

Assistant Community Manager (Facilities Focused)

Location: On-site | Harlem

Reports to: Community Manager

Salary: The US base salary range for this full-time position is $65,000-$75,000 plus discretionary bonus

Role and Responsibilities Overview

The Assistant Community Manager plays a key role in supporting the daily operations, resident experience, and financial health of an Affordable, Project-based Section 8, and LIHTC community. This position partners closely with the Community Manager to ensure leasing, resident communication, rent collections, and administrative processes run smoothly and consistently.You'll be a visible, trusted presence for residents and an operational anchor for the on-site team—helping keep the property organized, responsive, and market-ready. This role is ideal for someone who is detail-oriented, customer-focused, and looking to grow into a long-term career in multifamily property management.Success in this role means residents feel supported, files are audit-ready, leasing goals stay on track, and the Community Manager can rely on you as a true operational partner.

Facilities Operations, Maintenance & Asset Preservation

• Direct day-to-day facilities operations across the assigned portfolio, ensuring all physical assets, building systems, and infrastructure are maintained to the highest operational standards.
• Supervise maintenance technicians, porters, janitorial personnel, contractors, engineers, and third-party service providers.
• Oversee work order administration, response times, completion rates, and resident satisfaction
• Develop and monitor preventive, predictive, and corrective maintenance programs for all building
• Manage the operation, maintenance, repair, and replacement planning of:
  • HVAC equipment and ventilation systems
  • Boilers and heating plants
  • Domestic water systems
  • Electrical distribution systems
  • Elevators and vertical transportation systems
  • Roofing systems
  • Building envelope components
  • Fire alarm and suppression systems
  • Emergency generators and backup systems
  • Access control and security systems
• Conduct routine facilities inspections and building condition assessments to identify operational risks and capital improvement needs.
• Maintain equipment inventories, service histories, warranties, maintenance records, and asset life-cycle documentation.
• Coordinate emergency maintenance responses, disaster preparedness initiatives, and after-hours service protocols.
• Monitor building performance indicators, maintenance productivity, service-level compliance, and operational efficiencies.
• Assist with capital planning, reserve studies, infrastructure improvements, and long-term asset preservation strategies.

Unit Turns & Vacancy Readiness Programs

• Lead all apartment turnover and make-ready initiatives to minimize vacancy downtime and maximize rental revenue.
• Develop turnover schedules and project timelines to ensure units are completed within established company benchmarks.
• Coordinate inspections, maintenance repairs, painting, flooring replacement, cleaning, pest control, and vendor services.
• Conduct quality assurance inspections to ensure units meet occupancy standards and company presentation requirements.
• Conduct pre-NYCHA inspections in preparation of NYCHA
• Monitor unit turn costs, contractor performance, completion rates, and budget adherence.
• Partner with leasing and site teams to accelerate occupancy and ensure inventory remains market-ready.
• Implement process improvements designed to reduce turn times and increase operational

Facilities Compliance, HUD NSPIRE & Regulatory Readiness

• Lead inspection readiness programs for HUD NSPIRE, HQS, HPD, HDC, NYCHA lender, investor, ownership, insurance, and agency inspections.
• Ensure continuous compliance with all federal, state, and local housing, facilities, and life-safety
• Conduct recurring building inspections to identify, correct, and document deficiencies
• Maintain ongoing readiness of:
  • Common areas
  • Mechanical rooms
  • Electrical rooms
  • Roof areas
  • Grounds and exterior spaces
  • Vacant units
  • Occupied units
  • Life-safety systems
• Ensure immediate correction of life-threatening, severe, and health-and-safety
• Monitor inspection scores, deficiency reports, corrective action plans, and compliance
• Support compliance with HUD, LIHTC, Section 8, Fair Housing, and other affordable housing program
• Coordinate recurring testing, certifications, and inspections required by regulatory agencies and governing authorities.

Violations, Risk Management & Government Agency Relations

• Oversee the correction and removal of violations issued by NYCHA, HPD, DOB, FDNY, ECB/OATH, DEP, DHCR, and other regulatory agencies.
• Maintain comprehensive violation-tracking systems and regulatory compliance
• Coordinate vendors, consultants, licensed professionals, and internal personnel to complete corrective work.
• Prepare and submit certifications, permits, supporting documentation, and closure requests required for violation dismissal.
• Monitor regulatory deadlines and agency compliance requirements to mitigate organizational
• Conduct periodic audits to ensure violations and compliance issues are resolved timely and
• Support risk management initiatives designed to reduce liability exposure and improve operational
• Ensure exceptional property appearance, curb appeal, and building presentation
• Oversee maintenance and cleanliness of:
  • Lobbies
  • Hallways
  • Stairwells
  • Basements
  • Community spaces
  • Mechanical rooms
  • Roof areas
  • Refuse and compactor rooms
  • Exterior grounds
• Manage landscaping, snow removal, seasonal maintenance, and exterior enhancement
• Monitor housekeeping standards, sanitation programs, pest management services, and waste removal operations.
• Conduct routine property inspections to ensure company appearance standards are consistently
• Implement corrective action plans to address environmental, housekeeping, and operational
• We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
• Medical, Dental, and Vision coverage Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.
• Flexible Spending Accounts (FSA) Pre‑tax accounts available for eligible healthcare and dependent care expenses.
• 401(k) Retirement Plan Opportunity to contribute to a tax‑advantaged retirement plan to support long‑term financial planning.
• Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.
• Commuter Benefits Pre‑tax commuter benefits available for transit and parking expenses.
• Professional Growth & Development Exposure to complex, high‑impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.
• Mission-Driven Work The opportunity to make a meaningful impact by supporting affordable housing communities across New York City.

Benefits offerings and employee contributions may vary by plan and are subject to change.

For individuals hired to work