Assistant Community Manager - (DTLA)

GHP Management; California; On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Assistant Community Manager who thrives on building teams and enhancing resident engagement. In this dynamic role, you will support the Community Manager in achieving asset performance goals while fostering a positive environment. Your responsibilities will include managing resident experiences, driving marketing initiatives, and ensuring financial accuracy. This position offers a unique opportunity to contribute to a vibrant community while enjoying comprehensive benefits and a supportive work culture. If you are passionate about property management and community engagement, this is the perfect opportunity for you.

Benefits

100% Employee coverage options for Medical, Dental, Vision

401(k) plan with employer match

Robust Paid Time off benefits

Employee Assistance program

Tuition Assistance

Dependent Care and Medical Flexible Spending Accounts

Life & AD&D Insurance

Pet Insurance

Employee Exclusive Discounts

Lucrative referral bonus program

Qualifications

• 2-3 years of property management experience required.
• Must be organized and able to multi-task effectively.

Responsibilities

• Assist Community Manager with operations and resident engagement.
• Promote sales and marketing efforts for the apartment community.

Skills

Property Management

Customer Service

Sales Experience

Organizational Skills

Communication Skills

Education

High School Diploma

Experience in Bookkeeping

Tools

Yardi

Job description

As the Assistant Community Manager, you are a team builder and help provide support and direction to ensure high level of Employee and Resident Engagement.

You are responsible for assisting the Community Manager meet the Owner’s asset performance expectations within your assigned Community by achieving revenue growth, occupancy and reputation management goals. You thrive on sharing your knowledge and creating a better future for GHP. You are an Ambassador of the GHP Culture and Vision within your Community.

Customer Experience and Leadership:

• Creates and maintains a safe, respectful, and productive environment for all team members at the community.
• Helps set a Service Excellence standard and inspiring the teams to achieve it.
• Promotes regular communication and transparency within the Community.
• Manages Move-In and Move-Out experience provided by the Community and the overall resident engagement.
• Owns the employee experience, helps drive employee satisfaction and elevates team behaviors.

Sales and Marketing:

• Assist in marketing the apartment community through ongoing online advertisement, social media interactions and community outreach.
• Act as a sales representative for the community and as a point of contact for prospective residents calling and/or visiting the property to inquire about leasing availability.

Financial Performance:

• Compute, classify and record data to keep financial records complete.
• Make daily bank deposit and maintain record of all deposits made, including copies of all checks in deposit.
• Assist the Community Manager with delinquencies and monitor for collection procedures.
• Support the Community Manager in implementation of timely collection procedures in accordance with company policies and practices.

Operations:

• Assist the Community Manager in all phases of the property operations.
• Assist the Community Manager in designing and implementing resident retention programs.
• Responsible for the knowledge and administration of leasing techniques and sales methods.
• Maintain high occupancy level through support of and participation in leasing activities, effective motivation, keeping informed of market conditions, understanding of competitive.
• Ensure that the “model” and target apartments are ready for show by visiting them multiple times daily and communicate when units are not market-ready to the Community Manager.

Professional Requirements:

• Two or three years of property management experience in operations/resident services.
• Experience in bookkeeping a plus.
• 1 year of working knowledge using Yardi.
• Sales and/or leasing experience.
• Must be extremely organized and able to multi-task.

Physical Requirements:

• Regular and physical attendance is required.
• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
• Constantly positions self to bend, stoop, reach, lift.
• Occasionally lift/move/carry up to 25lbs with/without assistance.

The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned.

MUST BE AVAILABLE TO WORK SATURDAYS, SUNDAYS WITH OCCASIONAL OVERTIME.

Salary: $25.00-$27/hour DOE

Benefits:

• 100% Employee coverage options for Medical, Dental, Vision.
• 401(k) plan with employer match.
• Robust Paid Time off benefits: Vacation, Sick Days, Holidays and Personal Days.
• Employee Assistance program.
• Tuition Assistance.
• Dependent Care and Medical Flexible Spending Accounts.
• Life & AD&D Insurance.
• Pet Insurance.
• Employee Exclusive Discounts.
• Lucrative referral bonus program.