Assistant Community Manager-Blvd Terrace

Arnold Grounds Property Management; Cleveland (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Arnold Grounds Property Management is seeking an Assistant Community Manager for their multifamily community in Cleveland, Ohio. This role focuses on managing resident relations, facilitating lease renewals, and ensuring compliance with regulations while providing excellent customer service. The ideal candidate should possess a high school diploma, experience in customer service, and effective communication skills.

Qualifications

• High School diploma, GED, or equivalent experience.
• Experience in customer service or sales roles.
• Bilingual abilities are a plus.

Responsibilities

• Assist in managing apartment rentals and resident move-ins.
• Ensure compliance with HUD and LIHTC regulations.
• Handle rent payments and update resident records.

Skills

Effective communication

Relationship-building

Customer service

Sales techniques

Interpersonal skills

Education

High School diploma or GED

Experience in customer service or sales

Job description

Arnold Grounds Apartment Management - Assistant Community Manager

Arnold Grounds Apartment Management is seeking an Assistant Community Manager for a 1116-unit multifamily community in Cleveland, Ohio.

This role involves managing apartment rentals, resident move-ins, lease renewals, and administrative paperwork. The Assistant Community Manager focuses on community and resident retention, providing excellent customer service by addressing resident inquiries and concerns. Reporting directly to the Community Manager, this position has no subordinates and may also receive guidance from the Regional Property Manager.

Essential Job Functions

• Assist the community manager in maintaining occupancy levels.
• Support leasing efforts to meet or exceed occupancy goals, including conducting tours, managing waitlists, verifying applications, and processing new leases.
• Ensure compliance with HUD and LIHTC regulations.
• Gather signatures and documentation for move-ins, prepare move-in packets, and complete all related paperwork.
• Handle incoming and outgoing calls, provide community tours, conduct interviews, and respond to mailings and phone inquiries.
• Review and process notices to vacate, and advise residents accordingly.
• Manage rent payments, issue receipts, post payments to resident accounts, and update records.
• Ensure adherence to company policies, Fair Housing Laws, and other relevant regulations, maintaining proper documentation.
• Maintain the physical appearance of the community through groundskeeping, minor cleaning, and ensuring cleanliness of common areas.
• Participate in mandatory training programs and adhere to work schedules and dress code.

Minimum Knowledge, Skills, and Abilities

• Effective communication and relationship-building skills with staff, residents, and community members.
• Excellent interpersonal skills, capable of interacting with diverse backgrounds.
• Proficiency in customer service and sales techniques.
• Good verbal communication skills.

Education and Experience

• High School diploma, GED, or equivalent experience.
• Experience in customer service or sales roles.
• Bilingual abilities are a plus.

Physical Demands and Working Conditions

The role requires standing, walking, sitting, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, talking, and hearing. Occasionally, lifting up to 25 pounds is necessary. Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment.

The work environment is primarily temperature-controlled indoors, with occasional outdoor exposure to weather conditions. Noise levels are generally low to moderate.