Assistant Community Manager (Bilingual - English/Spanish)

BH Management Services, LLC; Houston (TX); On-site; USD 28,000 - 31,000; Full time

Job summary

BH Management, LLC is seeking an Assistant Community Manager in Houston to support daily operations, rent processing, and staff supervision. You will assist with reporting, leases, and ensuring property standards while maintaining excellent customer service.

The role involves inspecting properties, posting rents, managing renewals, and coordinating with team members to meet business needs. The company emphasizes inclusivity and a strong workplace culture.

Qualifications

• Prior property management experience.
• State leasing license or ability to obtain within required timeframe.
• Proficiency with MS Office Suite.
• Strong written and verbal communication skills.
• Ability to manage multiple projects in a fast-paced environment.
• Experience with bookkeeping/reconciliation.
• Knowledge of Yardi Voyager/CRM systems.

Responsibilities

• Assist with daily and month-end reporting on resident ledgers.
• Post rent, collect delinquency, manage evictions, create POs, and daily deposits.
• Post notices to vacate and handle community communications.
• Secure and manage lease renewals; prepare new lease paperwork.
• Walk the property daily to inspect and verify conditions.
• Check and document emails, voicemails, and texts.
• Assist in hiring and training new staff.
• Monitor resident satisfaction through various channels.
• Develop knowledge of the property and competitive market.
• Oversee operations and staff in the Community Manager’s absence.
• Assist with leasing duties, including tours and lease agreements as needed.
• Post charges to resident and non-current accounts.
• Complete move-out inspections and finalize statements; handle collections as needed.
• Other duties as assigned.

Skills

Property management

Leasing license

MS Office

Communication

Multitasking

Bookkeeping / reconciliations

Yardi Voyager / CRM

Tools

Yardi Voyager

Job description

Who We Are

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation’s largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune

Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go- getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

Pay Range: $20.00-$22.50

Position Summary:

The Assistant Community Manager is responsible for assisting in all operational duties of the Community Manager, including, but not limited to, reporting, rent processing, and overseeing the community and community staff in the Community Manager’s absence. Exhibits a solid commitment to the service needs of all customers and represents the company in a professional and courteous manner.

Essential Job Functions:

• Assists with daily and month-end reporting, including accurate reporting on resident ledgers.
• Responsible for posting rent, collection on delinquency, the eviction process, creating/posting POs, and daily deposits.
• Post notices to vacate and other community communication as needed.
• Secures and manages lease renewals and prepares new lease paperwork for approval. (applies to locations without a renewal specialist only).
• Physically walk and inspect the community daily, addressing issues and verifying property conditions meet company standards.
• Responsible for checking, responding to and documenting community and individual emails, voicemails, and text messages.
• Assist in hiring and training of new team members as needed.
• Monitors resident satisfaction through various methods of communication.
• Develops and maintains knowledge of the property and competitors in the area.
• Oversees property operations and staff in the Community Manager’s absence.
• Assist with leasing job duties, including touring prospective residents and preparation of lease agreements, as directed to meet business needs.
• Responsible for posting all charges to resident and non-current resident accounts.
• Complete pre and post-move-out inspections to assess for damages.
• Complete final account statements and ensure balances are sent to collections or refunds processed per BH policies.
• Other duties as assigned.

Minimum Qualifications/Skills:

• Previous property management industry experience.
• Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.
• Effective computer technology skills and basic knowledge of MS Office Suite.
• Effective oral and written communication skills.
• Ability to handle multiple projects and thrive in a fast-paced, competitive environment.
• Previous bookkeeping/account reconciliation experience.
• Knowledge of Yardi Voyager/CRM experience.

Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.