Assistant Community Manager at Citizen on Constitution

The Garrett Companies; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Community Manager to join their team in Chicago. This role involves supporting the Community Manager in driving operational excellence and financial success for the community. You will create exceptional customer experiences, manage financial transactions, and lead a talented onsite team. If you are detail-oriented, possess strong leadership skills, and are committed to excellence, this opportunity offers a pathway to grow your career in a supportive and innovative environment. Join a company that values self-improvement and teamwork.

Benefits

Professional Development

Continuing Education Support

Weekly Meetings with Supervisor

Qualifications

• 2+ years of experience in residential property management as an Assistant Community Manager.
• Strong leadership and communication skills are essential.

Responsibilities

• Support Community Manager in achieving operational and financial success.
• Create exemplary customer experiences and resolve resident concerns.

Skills

Leadership

Communication Skills

Problem-Solving

Organizational Skills

Customer Service

Education

Residential Property Management Experience

CAM or ARM Certification

Tools

Entrata

Job description

At The Garrett Companies, we believe that through the relentless pursuit of excellence, we can become the most successful multifamily development company in the country. If you want to grow your career with a nationally recognized and committed leader of excellence, then we encourage you to apply for this growth opportunity as an Assistant Community Manager.

Major Objectives:

1. Support and work with the Community Manager to ensure the overall operational and financial success of the lease-up community.
2. Oversee all accounting functions required for the community.
3. Assist in leading, developing, and coordinating onsite team members to reach their potential and exceed community goals by maximizing performance.
4. Collaborate with the Community Manager on objectives such as occupancy, marketing, expense control, and lease-up stabilization.
5. Ensure resident and employee experiences align with Garrett Residential's vision and expectations.

Specific Duties and Responsibilities:

1. Create an exemplary customer experience for residents.
2. Resolve resident concerns or objections promptly.
3. Collect and account for rents and other monies owed.
4. Maintain financial transactions for Verso and conduct regular audits.
5. Collect rent by the 5th of each month and pursue overdue payments daily.
6. Manage debt collection efforts for past due balances.
7. Conduct move-out inspections and complete deposit accounting in Entrata.
8. Keep resident files complete and accurate.
9. Conduct market surveys and communicate updates on new communities.
10. Follow-up with prospects via phone, email, and thank-you notes.
11. Process rental applications.
12. Manage move-in schedules and apartment inspections prior to move-in.
13. Ensure the community is ready for business daily by 9 AM.
14. Maintain professional relationships with vendors, residents, and team members.
15. Assist in community operations in the Community Manager's absence.

Prerequisites:

1. Demonstrate dynamic leadership and commit to self-improvement.
2. At least two years of residential property management experience as an Assistant Community Manager.
3. Be detail-oriented and highly organized.
4. Recognize personal shortcomings and seek improvement.
5. Exhibit excellent communication skills.
6. Listen actively and understand goals.
7. Think creatively and innovatively.
8. Certification such as CAM or ARM is a plus.
9. Knowledge of Entrata preferred.
10. Understand Fair Housing, Fair Credit Reporting Act, ADA, Landlord-Tenant Law, and OSHA Standards.

Pre-Prerequisites (Most Important):

1. Strong problem-solving skills.
2. Respect for others' work.
3. Commitment to excellence and innovation.
4. Ability to anticipate issues.
5. Distinguish causation from correlation.
6. Willingness to support all team levels.

Physical Demands:

1. Climb up to four flights of stairs.
2. Walk several acres for community tours.
3. Lift up to 25 lbs.
4. Sit or stand for extended periods.

Initial Training and Orientation:

• Weekly scheduled meetings with a supervisor.

Ongoing Training:

Membership in professional organizations and continuing education are supported by Garrett Residential and The Garrett Companies.