Assistant Community Manager - Affordable Housing

Fairstead ESC LLC; Kinston (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Generous employer contribution for Medical Insurance

Employer Paid Vision Plans

Company Matched 401(k) Retirement Plan

12 paid Holidays

15 days of PTO

7 Sick days

Employer Paid Life Insurance

Flexible Spending Account

Nationwide Pet Insurance

Disability Insurance

Employee Discounts on appliances, apparel, and more

Job summary

Fairstead ESC LLC in Kinston, North Carolina is seeking an Assistant Community Manager for affordable housing. The role requires 35 hours per week devoted to supporting the property manager, ensuring compliance, and enhancing resident satisfaction.

Ideal candidates will have two years of property management experience and a solid understanding of local residential markets. A wide range of benefits is included, offering comprehensive support to employees.

Join us in creating diverse and equitable communities.

Qualifications

• Two years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Experience with EIV, Yardi, and Realpage.
• Strong written and verbal communication skills.

Responsibilities

• Assist Property Manager to ensure compliance with HUD 4350.3 Handbook.
• Execute intervention strategies for non-compliant tenants.
• Document lease violations and coordinate evictions.
• Promote resident satisfaction and retention.

Skills

Affordable housing leasing experience

Knowledge of local residential market

EIV, Yardi and Realpage experience

Proficient in Microsoft Office Suite

Strong communication skills

Quick learner

Job description

Assistant Community Manager - Affordable Housing

Kinston, North Carolina, United States

This position is 35 hours per week.

RESPONSIBILITIES

• Assist Property Manager to ensure compliance in all aspects of HUD 4350.3 Handbook.
• Execute intervention strategies for tenants who are non-compliant with lease/compliance requirements.
• Assist in preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews.
• Document lease violations and coordinate evictions.
• Promote resident satisfaction and retention by responding to questions, complaints, and requests promptly; taking appropriate action to resolve and address service issues.
• Ensure property maintenance team members respond and complete resident service requests.
• Assist tenants with requests, questions, problems, and complaints.
• Alert staff of move-ins, move-outs, any emergencies.
• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors.
• Responsible for regularly tracking arrears and following up with tenants per company policy.
• Oversee the lease renewal program for appropriate retention rate.
• Work within house legal team to track status of rent payments.
• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily.
• Create purchase orders in Yardi.
• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Perform other duties as needed.

BENEFITS

• Generous employer contribution for Medical Insurance through Meritain Health
• Employer Paid Vision Plans
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%
• 12 paid Holidays
• 15 days of PTO
• 7 Sick days
• Employer Paid Life Insurance
• Flexible Spending Account
• Nationwide Pet Insurance
• Disability Insurance
• Laser Correction Discount
• Employee Discounts on appliances, apparel, and more

QUALIFICATIONS

• Two (2) years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Experience with EIV, Yardi and Realpage.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.

Equal Employment Opportunity

Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. As set forth in Fairstead ESC LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.