Assistant Community Manager

GoldOller Real Estate Investments; Westerville (OH); On-site; Full time

Job summary

A leading real estate investment company in Westerville is seeking an Assistant Community Manager. This role supports the Community Manager in ensuring operational success and resident satisfaction at a multifamily property. The ideal candidate will have strong organizational skills and experience in customer service. Responsibilities include managing resident relations, financial records, and assisting in community operations. Join a growing company that values creativity and offers various benefits including paid holidays and health plans.

Benefits

Paid Holidays

PTO

Health Plans

Company-Paid HRA

Parental Leave

Life Insurance

401(k)

Paid Certifications

Qualifications

• Minimum one year of leasing or customer service experience.
• Understanding of Fair Housing laws.

Responsibilities

• Provide excellent customer service to residents.
• Collect rent and manage past due balances.
• Assist in community operations in the absence of the Community Manager.

Skills

Organizational Skills

Customer Service

Communication

Education

High School Diploma

Tools

Microsoft Office

RealPage

Job description

Job Title: Assistant Community Manager

GoldOller Real Estate Investments is seeking an initiative-taking, experienced, and personable Assistant Community Manager to join our team. This role involves supporting the Community Manager to ensure the operational and financial success of our residential property, with a focus on resident satisfaction, leasing, marketing, and retention programs.

Position Details

• Pay: $20-22/hour
• Location: Polaris Crossing

Key Responsibilities

1. Provide excellent customer service to residents.
2. Collect rent and manage past due balances.
3. Process collections according to company standards.
4. Maintain accurate resident files and documentation.
5. Resolve resident complaints and escalate issues when necessary.
6. Conduct move-out inspections and handle deposit accounting.
7. Maintain financial records including NSF fees, rent adjustments, and credits.
8. Assist in community operations in the absence of the Community Manager.
9. Stay informed about local area amenities and community features.
10. Perform other duties as assigned.

Minimum Requirements

• Proficiency in Microsoft Office; experience with RealPage products preferred.
• Strong organizational and multi-tasking skills.
• Understanding of Fair Housing laws and related regulations.
• Ability to work in a fast-paced environment with minimal supervision.
• Minimum one year of leasing or customer service experience; multifamily housing experience preferred.
• Availability to work weekends.
• Ability to stand, walk, sit for extended periods, and lift up to 20 lbs.
• Effective verbal and written communication skills.

About GoldOller

GoldOller Real Estate Investments is a growing company that acquires, develops, and manages multifamily communities across the U.S., managing approximately 40,000 units and over $2 billion in assets.

Our Culture and Benefits

We value creativity, growth, and purpose. Benefits include paid holidays, PTO, health plans, a company-paid HRA, parental leave, life insurance, 401(k), access to amenities, paid certifications, and more.

Apply Now

Visit www.goldoller.com to apply and learn more about our culture on our YouTube channel: https://www.youtube.com/goldoller+tv.

GoldOller is an Equal Opportunity Employer.