Assistant Community Manager

Associated Asset Management (AAM); Scottsdale (AZ); On-site; USD 70,000 - 85,000; Full time

Job summary

An established industry player is seeking an Assistant Community Manager to provide vital administrative support and ensure compliance with management laws. This role involves developing relationships with community board members, managing resident data, and overseeing community inspections. The ideal candidate will possess strong interpersonal and organizational skills, thrive in a fast-paced environment, and excel in customer service. Join this dynamic team to make a meaningful impact in community management while enjoying a supportive work culture that values your contributions.

Qualifications

• Strong computer proficiency and ability to handle multiple tasks.
• Proven customer service experience with emphasis on problem resolution.

Responsibilities

• Provides administrative support and manages community board relationships.
• Liaison between various stakeholders and maintains accurate records.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Customer Service

Problem Resolution

Multitasking

Tools

Building Link

Microsoft Excel

Job description

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• Provides administrative support and other tasks as directed by General Manager.
• Partners with AAM Management Team to ensure compliance with State and Federal Association Management Laws.
• Develops working relationship with community board members and various committees.
• Liaison between the Board of Directors, Homeowners, Residents, Property Managers, Realtors, Lenders, Security Personnel, and contracted vendors.
• Manages Certificates of Insurance for vendors.
• Schedules amenity reservations in Building Link.
• Manages Resident data in Building Link.
• Assists with community inspections of common areas according to AAM's Management contract.
• Communicates with homeowners concerning compliance with CC&R's including monitoring the pool facilities to enforce the pool rules.
• Oversees the design review guidelines process.
• Assists in reviewing bid proposals with General Manager and provide excel spreadsheet summary
• Maintains accurate and current association records, calendars and website.
• Designs Newsletters, brochures, handouts, etc. for community and Social Committee events.
• Maintains strict adherence to community and company deadlines.
• Updates community disclosure packages, prepare Orientation binders and provides Orientations with new Homeowners.
• Update the change of ownership in Building Link and Butterfly.
• Schedule Move-ins / Move Outs, deliveries, and Conference Room reservations.
• Maintain paper and toner in the Business Center.
• Certified Meeting Minute Taker for all Open and Executive Board Meetings.
• Answer phone and greet everyone who enters the office.
• Respond to phone calls and emails in a timely manner within 24 hours.
• Visitors must check in at the front desk. Guests, Vendors, Invitees must be accompanied by the resident.
  
  

Job Details

Description

Position Responsibilities:

• Provides administrative support and other tasks as directed by General Manager.
• Partners with AAM Management Team to ensure compliance with State and Federal Association Management Laws.
• Develops working relationship with community board members and various committees.
• Liaison between the Board of Directors, Homeowners, Residents, Property Managers, Realtors, Lenders, Security Personnel, and contracted vendors.
• Manages Certificates of Insurance for vendors.
• Schedules amenity reservations in Building Link.
• Manages Resident data in Building Link.
• Assists with community inspections of common areas according to AAM's Management contract.
• Communicates with homeowners concerning compliance with CC&R's including monitoring the pool facilities to enforce the pool rules.
• Oversees the design review guidelines process.
• Assists in reviewing bid proposals with General Manager and provide excel spreadsheet summary
• Maintains accurate and current association records, calendars and website.
• Designs Newsletters, brochures, handouts, etc. for community and Social Committee events.
• Maintains strict adherence to community and company deadlines.
• Updates community disclosure packages, prepare Orientation binders and provides Orientations with new Homeowners.
• Update the change of ownership in Building Link and Butterfly.
• Schedule Move-ins / Move Outs, deliveries, and Conference Room reservations.
• Manage Resident packages.
• Maintain paper and toner in the Business Center.
• Certified Meeting Minute Taker for all Open and Executive Board Meetings.
• Answer phone and greet everyone who enters the office.
• Respond to phone calls and emails in a timely manner within 24 hours.
• Visitors must check in at the front desk. Guests, Vendors, Invitees must be accompanied by the resident.
  
  

Knowledge, Skills & Abilities

• Strong computer software and internet proficiency.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Ability to multitask, and prepare and process large amounts of administrative and customer service items while being detail oriented.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
  
  

Physical Demands & Work Environment

• Sitting and standing for moderate periods of time.
• Utilizing personal automobile for commuting to and from assigned communities.
• Walking communities to inspect common areas per management contract.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Business Consulting and Services

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