Assistant Community Manager

Cardinal Group Companies; Knoxville (TN); Vor Ort; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

Cardinal Group Companies in Knoxville, TN is seeking an Assistant Community Manager to support property operations, leasing, budgeting, and resident services. This full-time, non-exempt role focuses on occupancy goals, rent collection, reporting, and day-to-day management tasks at the community level.

You will assist in tours, respond to inquiries, coordinate retention efforts, maintain records, and help train team members while ensuring compliance with company policies.

Qualifikationen

• Experience in leasing techniques and sales for conventional multi-family housing.
• Strong customer service and professional demeanor.
• Prior multi-family housing and community relations experience preferred.
• Proficiency with Word and Excel; working knowledge of Yardi/Entrata and Pop Card preferred.
• Ability to manage multiple projects and travel locally between sites.
• Must have reliable transportation.

Aufgaben

• Achieve property occupancy goals.
• Ensure daily data entry and lead follow-up at the community level.
• Assist in leasing tours and processing inquiries.
• Provide courteous responses to resident requests.
• Contribute to resident retention programs and events.
• Maintain inventories and submit administrative reports on time.
• Report unusual situations to the Community Manager.
• Support in interviews and onboarding of staff.

Kenntnisse

Leasing & sales

Customer service

Multi-family housing

Teamwork

Communication

Adaptability

Project management

Tools

Microsoft Word

Excel

Yardi/Entrata

Pop Card

Jobbeschreibung

s677a - The Heights of Knoxville
1319 Knotty Pine Way
Knoxville, TN 37920, USA

Description

POSITION: Assistant Community Manager (Full Time, Non Exempt)

COMPENSATION: Hourly Rate, plus Benefits and Bonus eligibility

SUMMARY

As an Assistant Community Manager, you are primarily responsible for providing comprehensive support in all aspects of community operations, including sales, leasing, inventory analysis, budgeting and reporting, property management, rent collection, customer service, maintenance and administrative activities.

RESPONSIBILITIES (Including but not limited to):

• Consistently achieves property occupancy goals.
• Ensures that Lead Tracking Solutions follow up steps and data entry are completed daily at the community level.
• Assists in giving leasing tours, answering leasing phone calls and processing online inquiries as needed.
• Ensures efficient and courteous response to all resident requests.
• Assists the Community Manager in designing and implementing a resident retention program, i.e, a newsletter, resident referral program or social activities.
• Maintains inventory and orders all necessary administrative supplies and equipment for the maintenance department.
• Responsible for the efficient and timely reporting, maintenance and submission of all administrative forms, files and reports.
• Reports any unusual or extraordinary circumstances regarding the residents or the property.
• Assists in lease audits when present at a community.
• Ensures that the community maintains all compliance regulations.
• Assists the Community Manager in interviewing, screening and hiring of any potential employee at the community.
• Assists the Community Manager in subsequent orientation, training and scheduling of all Team Members.
• Assists the Community Manager in any disciplinary or promotional recommendations with regard to all office personnel.
• Seeks educational opportunities and self improvement for personal growth and development.
• Participates in Cardinal U training as required.

QUALIFICATIONS

• Thorough knowledge of leasing techniques and sales for conventional multi family housing.
• Maintains a consistent level of professional customer service.
• Prior experience in multi family housing and community relations preferred.
• Thorough knowledge of Cardinal Group policies and procedures and community policies.
• Excellent computer skills: Microsoft Word and Excel.
• Working knowledge of Yardi / Entrata and Pop Card is preferred.
• Ability to thrive in a fast paced environment and manage multiple projects simultaneously.
• Must have reliable transportation and be willing to travel locally between work sites.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

CANDIDATES WITH THE FOLLOWING CAREER EXPERIENCE PREFERRED:

• Assistant Property Manager
• Manager
• Property Management
• Onsite Manager
• Leasing
• Community Manager
• Property Manager
• Leasing Consultant

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is frequently required to stand; walk; reach with hands and arms, and stoop, or squat. The Team Member is often required to sit. The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Routine local travel may be required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Non routine, overnight travel may be required to attend company functions, training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time.

The above job description is not intended to be an all inclusive list of duties and standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.

#LI-DNI

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.