Assistant Community Manager

Bh; Irving (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

BH Management, LLC is a people-first multifamily owner and operator with a strong focus on service. The Assistant Community Manager supports the Community Manager with reporting, rent processing, and staff oversight, ensuring customer needs are met and the property runs smoothly.

The role involves posting rents, handling delinquencies and renewals, inspecting the property, and coordinating leases while maintaining communications with residents and internal teams.

Qualifications

• Experience in property management is required.
• Knowledge of Yardi Voyager/CRM.
• Proficiency in rent processing and lease administration.
• Ability to work in fast-paced environment.

Responsibilities

• Assist with daily and month-end reporting
• Post rent and manage delinquency, eviction process and daily deposits
• Oversee leasing duties, tours and preparation of lease agreements
• Physically inspect the community and ensure property standards
• Handle resident communications via emails, voicemails, and texts
• Assist with hiring and training of new team members
• Monitor resident satisfaction and competitive knowledge in area
• Other duties as assigned

Skills

Effective communication

Multitasking

Customer service oriented

Attention to detail

Education

State leasing license

Tools

Yardi Voyager/CRM

MS Office Suite

Job description

Who We AreBH Management, LLC is a people-first multifamily owner and operator that grew from a small startupinto one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH managesover 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by FortuneMagazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplacesfor Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct asmarter way to live, invest, manage, and grow.BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We setour sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of wherewe’ve come and are ready to tackle what’s next. Come join us!Position Summary:The Assistant Community Manager is responsible for assisting in all operational duties of the Community Manager, including, but not limited to, reporting, rent processing, and overseeing the community and community staff in the Community Manager’s absence. Exhibits a solid commitment to the service needs of all customers and represents the company in a professional and courteous manner.Essential Job Functions:Assists with daily and month-end reporting, including accurate reporting on resident ledgers.Responsible for posting rent, collection on delinquency, the eviction process, creating/posting POs, and daily deposits.Post notices to vacate and other community communication as needed.Secures and manages lease renewals and prepares new lease paperwork for approval. (applies to locations without a renewal specialist only).Physically walk and inspect the community daily, addressing issues and verifying property conditions meet company standards.Responsible for checking, responding to and documenting community and individual emails, voicemails, and text messages.Assist in hiring and training of new team members as needed.Monitors resident satisfaction through various methods of communication.Develops and maintains knowledge of the property and competitors in the area.Oversees property operations and staff in the Community Manager’s absence.Assist with leasing job duties, including touring prospective residents and preparation of lease agreements, as directed to meet business needs.Responsible for posting all charges to resident and non-current resident accounts.Complete pre and post-move-out inspections to assess for damages.Complete final account statements and ensure balances are sent to collections or refunds processed per BH policies.Other duties as assigned.Minimum Qualifications/Skills:Previous property management industry experience.Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.Effective computer technology skills and basic knowledge of MS Office Suite.Effective oral and written communication skills.Ability to handle multiple projects and thrive in a fast-paced, competitive environment.Previous bookkeeping/account reconciliation experience.Knowledge of Yardi Voyager/CRM experience.Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.