Assistant Community Manager

hrpliving; Huntsville (AL); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Monthly leasing/renewal commissions

Quarterly performance bonuses

Free dental insurance

Medical and vision plans

401k retirement match

Paid time off including birthday

Résumé du poste

Hawthorne in Huntsville, AL seeks an Assistant Community Manager to support leasing, resident relations, and daily financial tasks. Working with the Community Manager, you will help meet occupancy goals, handle rent collection and renewals, and maintain a welcoming community environment through proactive communication and service excellence.

The role emphasizes leadership, accountability, and resident satisfaction, with office hours and occasional events.

Qualifications

• Two years property management experience preferred
• Six months assistant community manager experience preferred
• Valid Driver's License; CALP is a plus

Responsabilités

• Leasing & Occupancy: conduct tours, respond to leads, guide prospects through leasing process
• Financial & Administrative: oversee rent collection, payment posting, delinquencies; assist with financial reporting
• Leadership & Team Support: cover Community Manager duties and maintain a positive work environment

Connaissances

Leasing

Resident relations

Rent collection

Team leadership

Customer service

Formation

High School or GED

Description du poste

Assistant Community Manager | Job Overview

As an Assistant Community Manager, you play a vital role in supporting the community's day-to-day success. From leasing and resident relations to financial tasks like rent collection and renewals, you help keep everything running smoothly. Partnering closely with the Community Manager, you'll lead by example, resolve resident concerns, and ensure both the team and community feel supported and empowered to thrive!

Assistant Community Manager| Education, Experience, and License Qualifications

• Education:
  High School or GED equivalent
• Experience:
  Two years of property management experience is preferred
  Six months previous assistant community manager experience is preferred
• Licenses & Certifications:
  Valid Driver's License
  A Certified Apartment Leasing Professional Accreditation (CALP) is a plus

Assistant Community Manager | Job Functions

• Leasing & Occupancy
  Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
  Identify prospect needs, showcase available homes, and invite them to join the community
  Ensure lease applications, renewals, and related documents are completed accurately and on time
  Meet occupancy goals through strong leasing performance and resident retention - Create and manage content for the community's social media platforms, highlighting resident events and promoting engagement
  Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented
• Financial & Administrative
  Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing
  Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed
  Conduct regular ledger reviews to verify billing, payment applications, and account accuracy
  Assist with financial reporting and documentation for Community Manager and regional leadership
• Leadership & Team Support
  Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum
  Support a positive and productive work environment through clear communication and goal-setting
  Help prioritize daily tasks to ensure smooth operations and exceptional resident service
  Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through

What Makes Someone SOAR in This Role?

• Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations.
• Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints.
• Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively.
• People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection.
• Problem-solving: The skill to pinpoint crucial challenges and deliver impactful, efficient solutions that drive results.

Work Schedule :

• Office Hours:
  Our leasing office is open Monday-Friday, 9:00 AM-6:00 PM, and Saturdays, 10:00 AM-4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule.
• Evening and weekend availability may be required for resident events or based on the unique needs of the community.

Hawthorne's Total Rewards Package | Compensation and Benefits

• Assistant Community Manager-Specific Benefits : All Assistant Community Managers are eligible for monthly leasing and renewal commissions and quarterly performance bonuses, in addition to their hourly compensation.
• Professional Benefits : A ssistant Community Manager Today - Community Manager Tomorrow!
• Personal Benefits:
  Free Dental Insurance
  Comprehensive and Affordable Plans for Medical and Vision Coverage - Health and Wellness Incentives
  401k Retirement Match Program
  Paid Time Off- including your birthday!
  Paid Sick Time Off
  Pet Insurance Plans
  Paid Maternity, Paternity, and Adoption Leave Options
  Telehealth - Access to Doctors 24/7/365
  Company Paid Life Insurance
  Retirement Planning

Hawthorne is an equal opportunit