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Assistant Community Manager

RPM Living

Houston (TX)

On-site

USD 40,000 - 55,000

Full time

10 days ago

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Job summary

RPM Living is seeking an Assistant Community Manager to enhance resident satisfaction and drive property visibility in Houston. You will manage applications, leases, and collections while providing excellent customer service in a people-first environment. Comprehensive benefits and professional growth opportunities available.

Benefits

Weekly pay

Comprehensive healthcare coverage

Employer-paid assistance programs

401(k) with company match

Paid time off

Qualifications

1-3 months of relevant experience or training.
At least one year of experience in customer service or apartment leasing.
Valid driver's license required.

Responsibilities

Greet and qualify prospects using guest cards.
Manage lease renewals and promote resident satisfaction.
Handle rent collections and evictions when necessary.

Skills

Customer Service

Communication

Market Research

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

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Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Position: The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media.

Responsibilities

Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status
Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data
Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed
Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner

Qualifications

Education & Experience:

Education: High school diploma or GED; or 1-3 months of relevant experience, training, or a combination of education and experience
At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred
Microsoft Office Suite, Project Management
Valid driver’s license – Required

Physical Requirements

May be required to sit for extended periods of time while working at a desk
May be required to climb stairs
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment

This role is based on site and requires that the employee spend time outside with exposure to the elements.
May require working in confined spaces, heights and potentially hazardous areas

This job title is associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager.

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

Weekly pay for all associates working onsite at an apartment community
Comprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster .

RPM Living is an Equal Opportunity Employer.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Marketing and Sales

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