Assistant Community Manager

AvalonBay Communities; Carrollton (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits including health, dental, and vision

401(k) with company match

Employee stock purchase plan

20% discount on apartments

Job summary

A property management company in Carrollton, Texas is seeking an Assistant Community Manager to lead operations and deliver exceptional resident experiences. The ideal candidate will have strong customer service skills, supervisory experience, and a background in multifamily housing or related fields. Responsibilities include leasing apartments, motivating the leasing team, and supporting residents through various processes. Competitive benefits include health insurance and opportunities for growth.

Qualifications

• 1–3 years of multifamily or related experience.
• 1 year or more of supervisory or training experience.

Responsibilities

• Assist in determining community sales goals and coach leasing consultants.
• Lease apartment homes and manage prospect leads.
• Address and resolve customer service concerns.
• Support residents during the move-in and renewal processes.
• Plan resident activities and events.

Skills

Customer service skills

Supervisory experience

Administrative software proficiency

Microsoft Office Suite proficiency

Education

High school diploma or equivalency (GED)

Bachelor's degree

Job description

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Overview

AvalonBay Communities, Inc., an equity REIT, has a long‑term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk‑adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

The Role

Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? AvalonBay Communities is not just a property management company – we pioneer exceptional living experiences. As our Sales and Service Supervisor (Assistant Community Manager), you will lead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. You will assist the Community Manager in maintaining an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and coaching and training leasing consultants to achieve community goals.

Additional Responsibilities Include But Are Not Limited To

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads by presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction.
• Assist in the development, implementation and monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move‑in process, lease renewals, move‑out process and resident transfers.
• Call or visit competitive market communities to update market surveys and stay apprised of changing market conditions.
• Plan and execute resident activities and events to foster positive community connections.
• Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing.

You Have

• Strong customer service skills and experience.
• 1–3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience.
• High school diploma or equivalency (GED) is required; bachelor’s degree preferred.
• Proficiency in using administrative software and Microsoft Office Suite.

How AvalonBay Supports You

• Comprehensive benefits – health, dental and vision; 401(k) with company match; paid vacation and holidays; tuition reimbursement; employee stock purchase plan and more.
• Growth based on achievement and promotion from within.
• Associate recognition program (including “AvalonBay’s Very Best” awards).
• 20% discount on AvalonBay apartment homes.
• A culture built on purpose and our core values – Integrity, Caring and Continuous Improvement.

Additional Info

AvalonBay is proud to be an equal‑opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this, we know we can do great things.

We make employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy, age, physical or mental disability, genetic information, citizenship status, military or veteran status, or any other status protected by law.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice https://www.avaloncommunities.com/california-personnel-privacy-notice/