Service Manager

Disrupt; North Richland Hills (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K Plan

Generous PTO

Growth opportunities

Job summary

Emerge Living is seeking an experienced Service Manager in North Richland Hills, TX. You will lead maintenance operations, mentor staff, coordinate with vendors, and uphold safety and quality standards across residential communities.

The role emphasizes hands-on technical proficiency in HVAC, plumbing, electrical, and general building systems, plus strong customer service to residents and team members.

Qualifications

• 3–5 years in apartment maintenance with supervisory responsibilities.
• EPA Certification Type I and II required.
• Proven ability to mentor and develop 3+ team members while ensuring compliance through regular inspections.
• Collaborate with Community Manager to set goals and maintain operational excellence.
• Hands-on knowledge of plumbing, electrical, HVAC, and building systems; problem-solving minded.

Responsibilities

• Lead and coordinate the maintenance team to address property and apartment repairs.
• Respond to service requests promptly and courteously.
• Maintain move-in-ready apartment inventory to meet leasing demand.
• Assist with hiring, training, and developing maintenance staff.
• Oversee preventative maintenance programs to minimize emergencies.
• Manage the maintenance department with energy and professionalism.

Skills

Team leadership

Apartment maintenance

EPA Type I/II

Budget management

Vendor coordination

Customer service

Driver's License

Education

EPA Certification Type I and II

Job description

Job DetailsLevel: ExperiencedJob Location: Parkwyn Townhomes - North Richland Hills, TX 76180Position Type: Full TimeSalary Range: $37.00 HourlyJob Shift: Day

At Emerge Living, the Service Manager plays a pivotal leadership role in ensuring the seamless operation, safety, and upkeep of our communities. This position requires exceptional customer service skills to foster strong relationships with team members, residents, and vendors while maintaining a high standard of service. As the backbone of the community, your ability to oversee maintenance operations, manage preventive maintenance programs, and respond to service requests promptly is critical to our success.

Our Service Managers are hands-on leaders who thrive in dynamic environments, tackling challenges with enthusiasm and supporting the growth of their maintenance teams. In this role, you will be responsible for diagnosing and resolving maintenance issues efficiently, coordinating with vendors and contractors, and ensuring compliance with all safety regulations and company policies. Additionally, you will lead and mentor maintenance staff, promoting a culture of teamwork, accountability, and continuous improvement.

This position requires a strong technical background in HVAC, plumbing, electrical, and appliance repair, as well as excellent problem-solving and organizational skills. The ability to manage multiple priorities while delivering outstanding service to residents and ensuring the community is well-maintained is essential. Your leadership and expertise will contribute to creating a safe, comfortable, and high-quality living environment for our residents.

What You’ll Do: (Responsibilities)

The Service Manager reports directly to the Community Manager and ensures that the property and apartment homes meet Emerge Living's standards. Key responsibilities include:

• Leading and coordinating the maintenance team to address property and apartment repairs.
• Responding promptly and courteously to service requests.
• Maintaining an adequate supply of move-in-ready apartments to meet leasing demand.
• Assisting with hiring, training, and developing maintenance staff to enhance their technical and professional capabilities.
• Overseeing preventative maintenance programs to minimize emergency repairs.
• Managing the maintenance department with energy and professionalism, acting as both a technical expert and a resource for the property team.
• Address resident service requests and perform routine property maintenance, ensuring timely and effective solutions.
• Oversee the “make-ready” process for vacant units, including inspections, vendorcoordination, and completion of maintenance tasks.
• Maintain cleanliness and aesthetic standards across community grounds, buildings, amenities, and common areas.
• Inspect work performed by team members and external vendors to ensure quality and compliance with standards.
• Manage inventory of maintenance supplies and tools, working within budgetary constraints.
• Conduct and document monthly preventative maintenance tasks.
• Lead safety initiatives, including regular safety meetings, compliance with OSHA requirements, and maintaining updated safety records.
• Deliver exceptional customer service by addressing resident concerns with respect, urgency, and professionalism.

What You Bring: (Requirements)

• Experience: 3-5 years in apartment maintenance, with a proven track record of supervisory responsibilities.
• Certification: EPA Certification Type I and II.
• Leadership: Skilled in mentoring and developing 3 or more team members while ensuring compliance with local regulations through regular inspections.
• Organization: Ability to collaborate with the Community Manager to establish goals, meet deadlines, and maintain operational excellence.
• Technical Expertise: Knowledgeable in plumbing, electrical, HVAC, and other building systems, with a hands‑on approach to problem-solving.
• Budget Management: Proficient in purchasing supplies, scheduling vendor services, and adhering to budget guidelines using established procedures.
• Adaptability: Flexible and open‑minded, ready to adjust to the community’s changing needs.
• A valid Driver’s License

Work Environment & Physical Requirements

The Service Manager role at Emerge Living is a hands‑on position that requires working both indoors and outdoors in various weather conditions. This role involves exposure to extreme temperatures, humidity, rain, snow, and other environmental factors while performing maintenance duties across the community. The work environment includes residential apartment homes, maintenance shops, mechanical rooms, rooftops, crawl spaces, and other areas where repairs and inspections are needed.

This position requires frequent interaction with residents, team members, and vendors, necessating strong communication and customer service skills. Service Managers must be able to handle high‑pressure situations, respond to emergencies, and prioritize tasks in a fast‑paced environment.

Physical Requirements:

• Ability to stand, walk, kneel, crouch, climb ladders, and reach overhead for extended periods.
• Ability to lift, carry, and move up to fifty pounds regularly and occasionally lift or move heavier items with assistance.
• Manual dexterity to operate hand tools, power tools, and maintenance equipment safely and effectively.
• Visual and auditory ability to diagnose maintenance issues and ensure safety compliance.
• Ability to work on‑call hours, including evenings, weekends, and holidays, as needed for emergency maintenance situations.

This position requires a high level of mobility, problem‑solving, and adaptability to ensure the ongoing functionality and safety of the community.

QualificationsAbout Emerge Living:

About Emerge Living is a trusted multi‑family Property Management firm that operates A, B, C and new development apartment communities in Texas, Georgia, and Florida. We’re a dedicated firm that strives to deliver exceptional value to our employees, residents, and our financial partners.

About the Role:

At Emerge Living, the Service Manager plays a pivotal leadership role in ensuring the seamless operation and upkeep of our communities. This position requires exceptional customer service skills to foster strong relationships with team members, residents, and vendors. As the backbone of the community, your ability to oversee maintenance operations while maintaining high standards is critical to our success.

Our Service Manager are hands‑on leaders who thrive in dynamic environments, tackling challenges with enthusiasm and supporting the growth of their maintenance teams. Joining Emerge Living as a Service Manager means being part of a team that values teamwork, stability, and professional growth. This fast‑paced role allows you to apply your technical skills while building a supportive and high‑performing team. If you’re passionate about maintenance excellence and leadership, we’d love to have you on our team.

What You Bring: (Requirements)

• Experience: 3-5 years in apartment maintenance, with a proven track record of supervisory responsibilities.
• Certification: EPA Certification Type I and II.
• Leadership: Skilled in mentoring and developing team members while ensuring compliance with local regulations through regular inspections.
• Organization: Ability to collaborate with the Property Manager to establish goals, meet deadlines, and maintain operational excellence.
• Technical Expertise: Knowledgeable in plumbing, electrical, HVAC, and other building systems, with a hands‑on approach to problem‑solving.
• Budget Management: Proficient in purchasing supplies, scheduling vendor services, and adhering to budget guidelines using established procedures.
• Adaptability: Flexible and open‑minded, ready to adjust to the community’s changing needs.
• Valid Driver’s License

What You’ll Do: (Responsibilities)

• Leading and coordinating the maintenance team to address property and apartment repairs.
• Responding promptly and courteously to service requests.
• Maintaining an adequate supply of move‑in‑ready apartments to meet leasing demand.
• Assisting with hiring, training, and developing maintenance staff to enhance their technical and professional capabilities.
• Overseeing preventative maintenance programs to minimize emergency repairs.
• Managing the maintenance department with energy and professionalism, acting as both a technical expert and a resource for the property team.
• Address resident service requests and perform routine property maintenance, ensuring timely and effective solutions.
• Oversee the “make-ready” process for vacant units, including inspections, vendorcoordination, and completion of maintenance tasks.
• Maintain cleanliness and aesthetic standards across community grounds, buildings, amenities, and common areas.
• Inspect work performed by team members and external vendors to ensure quality and compliance with standards.
• Manage inventory of maintenance supplies and tools, working within budgetary constraints.
• Conduct and document monthly preventative maintenance tasks.
• Lead safety initiatives, including regular safety meetings, compliance with OSHA requirements, and maintaining updated safety records.
• Deliver exceptional customer service by addressing resident concerns with respect, urgency, and professionalism.

What Motivates You:

• Impact: You thrive on improving the lives of residents, exceeding budgeted expectations, and contributing to the company’s success.
• Challenges: You embrace obstacles as opportunities, proactively seeking and implementing solutions.
• Growth: You’re inspired by being part of a fast‑growing organization and contributing to its continued success.

What We Have to Offer:

• Medical, Dental, Vision, Disability and Life Insurance
• Employee Wealth Program
• 401K Plan
• Generous PTO
• Growth Opportunities