Assistant Community Manager

Socket.dev; Albuquerque (NM); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Short-term disability

Long-term disability

Federal holidays

Paid time off

401k with company match

Job summary

Laramar in Albuquerque, NM is seeking an Assistant Community Manager to oversee day-to-day property operations, lead a small team, and ensure budgeted goals are met while complying with company policies.

You will coordinate leasing activities, maintain resident relations, and support supervision, with emphasis on customer service, accurate reporting, and using MS Office tools to track performance and resident needs.

Qualifications

• High school diploma or equivalent.
• 2 years minimum experience in residential property management or related field.
• Must read, write, and communicate in English and perform basic to moderate math functions.
• Proficient with MS Office (Excel, Word, Outlook).

Responsibilities

• Continuously maintain excellent customer service.
• Assist with resident related functions including move out notices, transfers, lease renewal, and concern/complaint processing over the phone and in-person.
• Analyze, review, and document leasing reports, occupancy/vacancy trends, and all resident related files.
• Oversee rent-related functions such as collection, late notices, and posted payments.
• Help maintain healthy community relations and monitor programs based on client retention and lease renewal.
• Assist with the leasing process as necessary and ensure Company, state, and federal laws are followed through in all move in and out proceedings, including evictions.
• Oversee and direct towards maximizing occupancy and profitability with all community-related products.
• Fulfill any additional duties assigned by the supervisor.

Skills

Communication

Customer service

Time management

Teamwork

Adaptability

Learning software

Education

High school diploma or equivalent

Tools

MS Office (Excel, Word, Outlook)

Job description

Who is Laramar?

Founded in 1989, Laramar has grown from a small real estate investment company to a distinguished national real estate investment and property management corporation with a multi-billion-dollar portfolio. For nearly 35 years, Laramar has managed a wide range of properties from high-rise urban to small building to suburban garden-style.

Why should I work for Laramar?

Laramar delivers an unparalleled service level to the real estate industry and our success is attributed to our people. We have a well-trained team of real estate professionals who love their work and honor their commitment to our clients and our residents. If you are seeking a position where your enthusiasm, passion, and creativity are welcome, join the Laramar team!

Are there perks?

Yes! Laramar offers excellent medical/dental/vision insurance, flexible spending accounts, Company paid life insurance along with paid short and long-term disability insurance, paid Federal holidays, a generous paid time off program, and a 401k with Company match.

Assistant Community Manager

manages the day-to-day operations of an assigned property, including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals and ensures that the property's operation complies with Company policies and procedures.

RESPONSIBILITIES:

• Continuously maintain excellent customer service
• Assist with resident related functions including but not limited to: move out notices, transfers, lease renewal, and concern/complaint processing over the phone and in-person
• Analyze, review, and document leasing reports, occupancy/ vacancy trends, and all resident related files
• Oversee rent-related functions such as collection, late notices, and posted payments
• Help maintain healthy community relations and monitor programs based on client retention and lease renewal
• Assist with the leasing process as necessary and ensure Company, state, and federal laws are followed through in all move in and out proceedings, including evictions
• Oversee and direct towards maximizing occupancy and profitability with all community-related products
• Fulfill any additional duties assigned by the supervisor

QUALIFICATIONS:

• Must have a high school diploma or equivalent certification
• 2 years minimum experience in residential property management or related field is required
• Position requires acceptable motor vehicle driving history, valid and free from restrictions, and must and appropriate vehicle insurance coverage
• Must be able to read, write, and communicate in English and perform basic to moderate levels of mathematic functions
• Must have medium to a high level of knowledge and comfort with MS operating systems such as: Excel, Word, and Outlook

SKILLS AND ABILITIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Embodies Laramar Core Values
• Strong oral and written communicator
• Positive attitude, organization with strong attention to detail required
• Participate in proactive team efforts to achieve departmental and Company goals
• High level of professional communication, customer service, organizational, administrative, and time management skills
• Ability to learn, adapt to, and excel at company software and potential changes

SUPERVISORY EXPECTATIONS:

Directly supervises one or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, coaching, and disciplining employees; addressing complaints, concerns; and resolving problems.

Physical Demands and Work Environment:

(The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions: "occasionally" means up to 1/3 of working time, "regularly" means between 1/3 and 2/3 of working time, and "frequently" means 2/3 and more of working time.)

• The work environment is the typical office environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others. Must be able to drive to sites or meetings with staff, clients, and vendors.
• The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing this job's duties, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms, stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 20 pounds and should do so in a sound and safe manner. This job's specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.