Assistant Community Director

CWS Apartment Homes; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

CWS Apartment Homes is seeking an Assistant Community Director to support our mission through effective communications with residents and ownership of rent collections and financial reporting at the community level.

In this on-site role you will maintain resident records, manage delinquencies, provide backup to the Community Director, market the community, and collaborate with residents, investors, vendors and staff to uphold CWS standards and safety programs.

Qualifications

• High School diploma or GED (required).
• 1–2 years of on-site management operations knowledge (preferred).
• Yardi software experience (preferred).
• Knowledge of Microsoft Office and Outlook software.
• Able to adhere to set and variable work schedule, including weekends and emergencies as required.
• Possess a valid driver’s license and current automobile insurance (required).
• Able to travel within major metropolitan areas and may be required to attend company functions in other cities.
• Able to establish and maintain effective working relationships.
• Able to perform work responsibilities at locations other than “home” property.
• Able to maintain a professional and ethical atmosphere.
• Able to adhere to company policies, procedures, and practices.

Responsibilities

• Maintain accounts receivable and rent collections, and resident records.
• Manage delinquencies and reporting of the property’s financial data.
• Provide assistance to the Community Director and maintain positive resident relations.
• Lease and market the community.
• Communicate with residents, investors, vendors, leadership, and team members.
• Travel to locations as required and support safety programs.

Skills

On-site management knowledge

Customer service

Communication

Teamwork

Education

High School diploma or GED

Tools

Yardi software

Microsoft Office

Outlook

Job description

What’s Your Purpose?What You Will DoAs the Assistant Community Director you will support our mission through considerate and effective communications with residents, while taking ownership of rent collections, maintaining resident records, managing delinquencies, and reporting the property’s financial data.CWS Values: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis.Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.What Your Day Consists OfMaintain accounts receivableMaintain resident records, reporting, and management systemProvide assistance to the Community DirectorMaintain positive resident relationsLease the communityMarket the communityCommunicate with customers, residents, investors, vendors, leadership, and CWS team membersParticipate in the CWS Risk Management and Safety ProgramsWhat You Bring To UsHigh School diploma or GED (required)Yardi software experience (preferred)1-2 years of on-site management operations knowledge (preferred)Possess a valid driver’s license and current automobile insurance (required)Able to adhere to set and variable work schedule, including weekends and emergencies as requiredAble to adhere to company policies, procedures, and practicesAble to establish and maintain effective working relationshipsAble to maintain a professional and ethical atmosphereKnowledge of Microsoft Office and Outlook softwareAble to perform work responsibilities at locations other than “home” propertyAble to travel within major metropolitan areas and may be required to attend company functions in other citiesWhat We OfferAt CWS, our employees are like family. We offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and work-life balance. Benefits include a 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees.We offer multiple medical, dental, and vision plan options, company-paid life and disability insurance, paid parental leave, and a 401(k) with company match. Additional benefits include pet insurance, tuition reimbursement, flexible spending and health savings account options, and our Fitness Bucks program, which helps cover fitness-related activities, equipment, and wellness purchases.You'll enjoy paid time off, company holidays, a floating holiday, and a birthday holiday—because we believe in taking care of our team both at work and at home.Work Environment:Work is performed in office and field environments within residential apartment communities. Position requires frequent interaction with residents, prospects, vendors, and team members in a customer-focused environment and may involve occasional exposure to outdoor weather conditions and property maintenance activity.Physical Requirements:Requires frequent walking throughout the property, including climbing stairs and conducting inspections, tours, and resident interactions. Position involves standing, sitting, bending, reaching, and occasional lifting of office supplies or marketing materials up to 25 pounds. Work is performed in both office and outdoor settings with regular resident and customer interaction.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.