Assistant Community Association Manager

FirstService Residential; Chicago (IL); On-site; USD 57,000 - 60,000; Full time

Benefits offered by this job

Full comprehensive benefits

Company-paid life insurance

401(k) with company match

Job summary

FirstService Residential is seeking an Assistant Community Association Manager in Chicago's Magnificent Mile to support the Community Association Manager with administrative and project duties. You’ll gain expertise in lease administration, income/expense management, and resident relations.

This role emphasizes organized file handling, lease processing in Connect, move coordination, board packet assembly, and reporting. Illinois CAM license and strong communication are required.

Qualifications

• Illinois license to practice Community Association Manager (CAM) is required.
• Must communicate effectively, both verbally and in writing.
• Ability to multi-task and prioritize competing projects.
• Strong collaboration with coworkers, clients, residents, and vendors.
• Experience in community management or related field preferred.

Responsibilities

• Organize and maintain homeowner and admin files; perform annual file cleanout.
• Manage leases, upload to Connect, and track leases on the Master Lease List.
• Provide excellent service in all resident interactions while enforcing governing documents.
• Assemble Board Packets in a professional format.
• Update and generate required association and management reports as instructed.
• Coordinate moves, deliveries, and resident contractor logistics for elevator use.
• Coordinate monthly newsletter publishing and document uploads to Connect and website.
• Address resident disputes and build positive relations between residents and management.

Skills

Active CAM license

Strong communication

Multi-tasking

Team collaboration

Resident relations

Tools

Connect system

Master Lease List

Job description

Description

Job Overview:

As an Assistant Community Association Manager, you’ll be responsible for supporting the Community Association Manager through timely completion of assigned administrative and project duties. Youl will hold expertise in the areas of lease administration, income/expense management and administration, and resident relations.

This opportunity is available in the Magnificent Mile neighborhood of Chicago, Illinois.

Your Responsibilities

• Organize and maintain all homeowner and administrative files and perform annual association file cleanout in accordance with company standardized hard copy and electronic system.
• Manage and process all leases within the building, including uploading lease to Connect and tracking of leases through the Master Lease List.
• Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues with knowledge and enforcement of the Community Governing Documents. Respond to client communications and address issues within one business day.
• Assemble Board Packets in a clean, orderly, and professional fashion.
• Update and generate required association and management reports as instructed by the Community Manager.
• Manage all moves, deliveries, staging, and resident contractors for elevator use, utilizing move calendar, including collection of move fee and deposit, and obtaining appropriate documents and proof of insurance.
• Coordinate printing and electronic distribution of monthly newsletter, as well as uploading document to Connect and Community Website.
• Update and generate required association and management reports as instructed by the Property Manager.
• Monitor and address resident disputes as required and build a positive relationship between residents and management.

Skills & Qualifications

• Active Community Association Manager license in the state of Illinois.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
• Superior oral and written communication skills.
• Community management experience or equivalent professional experience in a related field strongly preferred.

What We Offer

• As a full-time associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance.
• You will also be eligible for company-paid life insurance and benefits from our employee assistance program.
• In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match.

Compensation

$ 57000 - $ 60000 / year

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

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