Assistant Club Manager (South Houston/Various Locations)

HFP Friendswuud, LLC; Michigan; On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading fitness franchise as an Assistant Club Manager! This role involves recruiting and training staff, ensuring exceptional customer service, and maintaining a welcoming environment for all members. You'll play a crucial part in managing daily operations, resolving member concerns, and upholding the highest standards of cleanliness and safety. With opportunities for growth and a supportive team culture, this position is perfect for those passionate about fitness and community engagement. If you're ready to make a positive impact in a vibrant environment, this is the job for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off (PTO)

Free Gym Membership

Opportunities for Growth

Qualifications

• Must be 18 years or older and able to pass a background check.
• Willing to become CPR/AED Certified prior to employment.

Responsibilities

• Assist in recruiting, hiring, training, and developing staff.
• Maintain a welcoming atmosphere and resolve member concerns.
• Oversee cleanliness and safety of the facility.

Skills

Customer Service Skills

Leadership Skills

Problem Resolution Skills

Basic Computer Proficiency

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Assistant Club Manager (South Houston/Various Locations)

Apply locations Bay Area El Dorado Alvin Texas City Lake Jackson time type Full time posted on Posted 30+ Days Ago job requisition id JR102014 Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,000 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the “Judgment Free Zone.”

Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness. You’ll be joining a team that values:

1. People - we genuinely care about our team + members
2. Fun - we enjoy the work
3. Honesty - we lead with integrity
4. Accountability - we own the outcome
5. Drive - we take initiative

Characteristics that will make you the perfect fit for our Assistant Club Manager:

Essential Duties & Responsibilities:

1. Assist in recruiting, hiring, training, and developing a high performing staff consisting of Member Service Representatives, Overnight Member Services Representatives, and Fitness Instructor.
2. Lead by example and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follow superior customer service guidelines.
3. Resolve member concerns in a fair and equitable manner.
4. Assist with staff management and provide support to Club Manager with reporting, inventory, and other assigned duties as needed.
5. Assist in administering and enforcing company policies and procedures with staff and members.
6. Involved in all front desk related activities including answering phones in a friendly manner, assisting members with a variety of tasks, checking in members, new member sign-up. Touring perspective. Facilitate all member requests, issues, and questions.
7. Ensure prompt opening/closing of gym following proper protocols.
8. Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
9. Ensure safety of employees, members, and club property.
10. Determine and communicate equipment repair in a timely manner.

Minimum Skills:

1. Superior customer service skills, preferably in the fitness industry.
2. Previous work experience at Planet Fitness is a plus.
3. Exceptional leadership, diplomacy and listening skills.
4. Basic computer proficiency (Microsoft Office).
5. Strong problem resolution skills, hardworking, enthusiastic, and energetic!

Minimum Qualifications:

1. Must be 18 years of age or older.
2. High school diploma/GED equivalent preferred.
3. Ability to pass a background check.
4. Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.

Physical Demands of the Club Manager:

1. Continual standing and walking throughout the club to accomplish tasks during shift.
2. Ability to work 3rd shift (overnight) alone, in the event overnight staff is unavailable.
3. Must be able to lift up to 50 pounds.
4. Will encounter toxic chemicals during shift.
5. Frequent cleaning and sanitizing of equipment and facilities.
6. Some bending, twisting, and reaching are required to accomplish tasks.

Benefits of Joining Our Team:

1. Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week) after 6 months of employment.
2. 401(k) plan eligible after 12 months of employment.
3. 10 days of Paid Time Off (PTO) after 6 months of employment.
4. Free PF Black Card gym membership.
5. Opportunities for growth.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.