Assistant Club Manager (North West/Various)

Houston Fitness Partners, LLC; Cypress (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the fitness sector is seeking an Assistant Club Manager to join their dynamic team. In this role, you'll be instrumental in recruiting and developing a high-performing staff while fostering a welcoming environment for members and guests. Your leadership will ensure that exceptional customer service is delivered consistently, and you'll play a vital role in maintaining the club's cleanliness and safety. This position offers a unique opportunity to grow within a thriving franchise that values integrity, accountability, and a fun workplace culture. If you're passionate about fitness and leadership, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off (PTO)

Free Gym Membership

Opportunities for Growth

Qualifications

• Must be 18 years or older and able to pass a background check.
• Willingness to become CPR/AED Certified before employment.

Responsibilities

• Assist in recruiting, hiring, and training high-performing staff.
• Maintain a welcoming atmosphere and ensure superior customer service.

Skills

Customer Service Skills

Leadership Skills

Problem Resolution Skills

Computer Proficiency

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Assistant Club Manager (North West/Various)

Apply locations: Cypress, Langham Creek, Lakewood, Spring Cypress, Steeplechase

Time Type: Full time

Posted on: Posted 26 Days Ago

Job Requisition ID: JR101236

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,000 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the “Judgment Free Zone.”

Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness. You’ll be joining a team that values:

• People - we genuinely care about our team + members
• Fun - we enjoy the work
• Honesty - we lead with integrity
• Accountability - we own the outcome
• Drive - we take initiative

Characteristics that will make you the perfect fit for our Assistant Club Manager:

Essential Duties & Responsibilities:

• Assist in recruiting, hiring, training, and developing a high performing staff consisting of Member Service Representatives, Overnight Member Services Representatives, and Fitness Instructors.
• Lead by example and maintain a welcoming atmosphere for all members, prospective members, and guests and ensure staff follow superior customer service guidelines.
• Resolve member concerns in a fair and equitable manner.
• Assist with staff management and provide support to Club Manager with reporting, inventory, and other assigned duties as needed.
• Assist in administering and enforcing company policies and procedures with staff and members.
• Involved in all front desk related activities including answering phones in a friendly manner, assisting members with a variety of tasks, checking in members, new member sign-up, and facilitating all member requests, issues, and questions.
• Ensure prompt opening/closing of gym following proper protocols.
• Oversee cleanliness and maintenance of facility including taking responsibility for the largest section of cleaning daily.
• Ensure safety of employees, members, and club property.
• Determine and communicate equipment repair in a timely manner.

Minimum Skills:

• Superior customer service skills, preferably in the fitness industry.
• Previous work experience at Planet Fitness is a plus.
• Exceptional leadership, diplomacy, and listening skills.
• Basic computer proficiency (Microsoft Office).
• Strong problem resolution skills, hardworking, enthusiastic, and energetic!

Minimum Qualifications:

• Must be 18 years of age or older.
• High school diploma/GED equivalent preferred.
• Ability to pass a background check.
• Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.

Physical Demands of the Club Manager:

• Continual standing and walking throughout the club to accomplish tasks during shift.
• Ability to work 3rd shift (overnight) alone, in the event overnight staff is unavailable.
• Must be able to lift up to 50 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Some bending, twisting, and reaching are required to accomplish tasks.

Benefits of Joining Our Team:

• Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week) after 6 months of employment.
• 401(k) plan eligible after 12 months of employment.
• 10 days of Paid Time Off (PTO) after 6 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.