Assistant Club Manager

Troon International; Waldorf (MD); On-site; USD 50,000 - 55,000; Full time

Job summary

An exciting opportunity awaits as an Assistant Club Manager at a prestigious club. This role focuses on ensuring exceptional service and operational excellence. You will work closely with the Club Manager to oversee daily operations, staff training, and member engagement. Your ability to foster relationships and maintain high service standards will be crucial in enhancing the member experience. Join a team dedicated to creating a welcoming atmosphere and delivering top-notch amenities. If you are passionate about hospitality and have a knack for organization, this position is perfect for you!

Qualifications

• Associates Degree or equivalent in Business & Marketing preferred.
• Knowledge of Microsoft Office and event planning experience is a plus.

Responsibilities

• Oversee daily club operations and ensure quality service standards.
• Coordinate team members and maintain member relationships effectively.

Skills

Hospitality Management

Team Coordination

Customer Service

Event Planning

Problem Solving

Education

Associates Degree in Business & Marketing

Tools

Microsoft Office

Excel

Job description

Description

Parklands HOA is excited to announce the exceptional career opportunity of Assistant Club Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Pay Range: $50,000 - $55,000

General Purpose:
Primary purpose is to work closely with the Club Manager, to successfully execute all day to day operations. This position’s primary focus is on operations, staff training and daily coaching to achieve facility and service standard expectations. Day to day operations will include oversight of all club operations, equipment, services and daily member experience. This will require working closely with all Department Heads for the betterment of the Club.

Assistant Club Manager is the director of Club Operations and will offer feedback and provide direction as it relates to the overall quality of services, presentation and quality of facilities for the betterment of the Club Member experience.

• Be the quality control agent for the Club. Empowered to establish and maintain consistencies of core operations for the sole purpose as to provide expected levels of service, presentation of facilities and Club messaging throughout the Club.
• Provides a consistent operational standard for all Club amenities. Is the key operations director for Club amenities and is responsible for the day to day operations.
• Effectively schedules and coordinates team members to achieve daily goals and expectations of services.
• Oversees the daily execution of operations and activities throughout the entire Club, creating and maintaining an inspection checklist for each venue.
• Maintains and develops relationships with current members to encourage club participation and provide an atmosphere conducive to build new relationships. This includes attending member functions and weekly social engagements that members frequent.
• Effective team member to offer solutions and suggestions to membership complaints, issues, facility challenges and overall ways to better enhance service and instill a hospitality culture for the Club Members.
• Effectively communicates with management and associates to increase knowledge of membership goals, membership satisfaction and membership retention.
• Has the ability to answer member and prospective member questions with accuracy and efficiency.
• Performs various administrative and management duties as required for payroll management and employee accountability.
• Maintains complete understanding of the membership categories rules and regulations.
• Assists in the preparation of the monthly reports for the department.
• Performs other duties as required and self-initiated as part of the team culture to maintain accountability for our Club team members.
• Effectively plans, schedules and coordinates the Club amenity services according to budget plan.

Education / Experience:

• Associates Degree (AA) or equivalent from two-year college, Business & Marketing preferred.
• Knowledge of Microsoft Office applications, excel worksheets and willingness to be trained to manage the Club Member’s website.
• Extremely organized with the ability to manage multiple venues and staffing plans to accomplish day to day operations throughout the Club.
• CAM license and experience preferred.
• Experience in event planning preferred.

Certificates / Licenses:

• Valid Driver’s License.

Employment & Compensation Package:

• Salary Exempt Position.
• Salary will be based on and commensurate with experience.