Assistant Clinic Manager (Greenwood)

Orthodontic Experts Ltd; Greenwood (IN); Presencial; USD 33.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Training

Travel Pay for sister clinics

Medical, Dental, Vision Insurance

Paid Time Off

Holiday Pay

401(k) and matching

Tuition Assistance Program

Life Insurance

Descripción de la vacante

Orthodontic Experts Ltd is seeking an Assistant Clinic Manager to oversee daily operations, staff productivity, and patient services at our Greenwood clinic. You will collaborate with upper management to ensure safety, compliance, and high-quality customer care across all activities.

The role requires 3–4 years in office administration and 2 years in office management, with strong MS Office and Google Suites skills. Travel to Lawrence and Speedway is required as part of the duties.

Formación

• Bachelor degree or equivalent required.
• 3-4 years of office administration experience.
• 2 years of office management experience.
• Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Google Suites.
• Travel availability to Lawrence and Speedway.

Responsabilidades

• Oversee daily clinic operations with upper management.
• Supervise staff productivity and safety/compliance.
• Provide weekly/monthly leadership reports.
• Coordinate monthly clinical staff meetings and maintain office functionality.
• Explain treatment plans and assist with scheduling and payments.
• Manage accounts receivable and patient financing options.
• Support marketing events and reputation management.

Conocimientos

Office administration

Office management

MS Office proficiency

Travel readiness

Spanish (preferred)

ASL (preferred)

Burmese (preferred)

Customer service

Educación

Bachelor's degree or equivalent

Herramientas

Microsoft Word

Excel

Outlook

PowerPoint

Google Suites

Descripción del empleo

Description

About us:

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With over 30 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve.

We are looking for team members who are passionate about high-quality care and align with our Core Values:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply.

Job Description:

As an Assistant Clinic Manager, you will be responsible for working with upper management in organizing and managing the daily operations of our clinic. You will be responsible for overseeing staff productivity, ensuring safety and compliance regulations are met, and helping to maintain a high level of customer service.

Tasks include but are not limited to:

• Manages the efficient and effective scheduling of patients and adjusts and needed
• Monitors no-shows and manages the necessary calls and re-scheduling
• Conducts sessions with patients for reviewing treatment and payment plans
• Handles patient complaints and provides feedback to Providers/Assistants on issues related to clinical matters
• Provide weekly and monthly reporting to leadership
• Coordinate and facilitate monthly meetings for clinical staff
• Take responsibility for the appearance and functionality of the office
• Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA
• Participate in marketing events
• Explain the treatment plan, address patient concerns and answer any questions
• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements
• Build trust, and understand the patient’s objectives
• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
• Manage and maintain the payment options and policies for patients
• Understand the practice’s policy on working with Ortho benefit plans and be prepared to educate patients on their dental benefits.
• Oversee and track ortho benefit plan accounts receivable and follow-up on claims regularly to ensure timely payment.
• Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
• Track patient accounts receivable and outstanding balances to ensure timely payment.
• Assist in Practice’s collections protocol for all outstanding balances.
• Introduce new patients to the practice by going over health history, explaining the doctor’s examination, and describing any other features about the practice that should be highlighted.
• Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
• Answer incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• Cash handling
• Assisting TC with outbound calls.
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Reputation management of the clinic.
• Perform general office duties and other duties as required.

Requirements

• A bachelor degree or equivalent
• 3-4 Years of experience in office administration
• 2 Years of Office management experience
• Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Google Suites.
• Travel availability to Lawrence and Speedway
• Spanish, Burmese, ASL preferred.

Working Hours/ Location/Pay:

• Monday – Wednesday: 8:45 AM – 5:00 PM
• Thursday – Friday: 6:45 AM – 3:00 PM
• Every other Tuesday: 10:00 AM – 6:00 PM
• Saturdays: Currently no Saturdays shifts however will be in the future
• 1001 N State Rd 135, Suite A1 , Greenwood, IN, 46234
• Pay Range: $24- $25 / hr

Benefits (for our full-time employees):

• Paid Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife MetLaw Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatments