Assistant Client Manager

Forrest Solutions; New York (NY); On-site; USD 63,000 - 65,000; Full time

Job summary

A leading staffing and recruiting company is seeking an Assistant Client Relations Manager in New York. This role focuses on operational excellence, client support, and team development in a dynamic environment. Ideal candidates will have strong leadership skills and a client-first mindset, ensuring high-quality service delivery and process improvement.

Qualifications

• 3–5 years in a client-facing operations or office services leadership role.
• Experience in office operations, facilities, or hospitality.

Responsibilities

• Act as the primary liaison between clients and internal teams.
• Manage a wide range of office services and oversee a team of 15.

Skills

Microsoft Office

Communication

Problem-Solving

Job description

This range is provided by Forrest Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$63,000.00/yr - $65,000.00/yr

Direct message the job poster from Forrest Solutions

We’re looking for a people-first leader who can bring operational excellence, client-facing polish, and team development skills to a fast-paced, high-touch environment. As an Assistant Client Relations Manager, you’ll play a key role in overseeing on-site operations, enhancing client experiences, and supporting a team of 15 across multiple locations.

You’ll serve as a trusted partner to our clients, ensuring smooth day-to-day service delivery, uncovering areas for process improvement, and helping to drive revenue and retention. Reporting to the Client Relations Manager or Director, this role is ideal for someone who thrives in dynamic environments, takes initiative, and knows how to make both clients and teams feel supported.

What You’ll Do

• Act as the primary liaison between clients and internal teams, resolving issues and identifying improvement opportunities
• Ensure workspaces are client-ready with appropriate signage, clean presentation, and an elevated experience
• Manage a wide range of office services: mail, print, meeting support, AV, facilities, hospitality, and project coordination
• Oversee staffing, development, and performance of a team of 15; manage hiring, feedback, and coaching
• Monitor KPIs, SLAs, and financial goals to meet business objectives
• Collaborate with senior leadership to drive strategic initiatives and client success
• Lead quality control and customer satisfaction efforts through regular floor tours and client check-ins

What We’re Looking For

• 3–5 years in a client-facing operations or office services leadership role
• Experience in office operations, facilities, or hospitality, ideally in a corporate or legal setting
• Strong Microsoft Office skills and comfort using tech-based workflow tools
• Exceptional communicator and proactive problem-solver
• Able to juggle competing priorities in a high-volume, service-driven environment
• A team-first mindset, with the ability to lead with empathy and accountability
• Opportunity to manage multiple client sites
• Leadership role with growth potential
• Work with a company that values innovation, service, and people

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Staffing and Recruiting

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