Assistant Center Manager - European Wax Center (Bellevue )

NORTH AMERICAN WAX COMPANY LLC; Bellevue (WA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking an Assistant Center Manager in Bellevue, WA to support the Center Manager in delivering an exceptional guest experience while achieving financial goals.

This role involves guest service leadership, sales management, and recruiting/training staff, ensuring compliance with operational standards and maintaining a clean, inviting center.

The ideal candidate is self-motivated and possesses excellent communication skills, with a flexible schedule to meet business needs.

Qualifications

• Candidates should understand the business of Revealing Beautiful Skin.
• Self-motivated, accountable, punctual, and organized.
• Effective written and verbal communication skills are essential.

Responsibilities

• Ensure guest experiences exceed expectations.
• Manage center operations and promote positive work culture.
• Recruit, train, and motivate associates to meet sales goals.

Skills

Guest service

Sales leadership

Talent management

Operational management

Visual marketing

Job description

Job Details

Job Location: 3720 D Factoria Blvd SE - Bellevue, WA 98006

Salary Range: $19.00 - $21.00 Hourly

Title: Assistant Center Manager

Reports To: Center Manager

Classification: Hourly + Bonus

Supervises: Guest Service Associates and Wax Associates

Job Summary

The Assistant Center Manager (ACM) supports the Center Manager in ensuring every guest has a memorable and inviting experience while delivering the company's desired financial results. Responsibilities include modeling guest service behaviors, recruiting, developing and retaining talent, loss prevention, expense control, training & coaching, and maintaining center cleanliness. The position also requires the sale of retail products and wax passes.

Duties and Responsibilities

Guest Experience

• Ensures the center exceeds guest expectations by delivering an inviting and memorable guest experience with every guest that walks in the door.
• Creates guest intimacy with each transaction, building brand loyalty and creating a guest for life. Promotes sharing the experience with friends.
• Trains Associates to establish trust and build guest confidence by becoming experts in package sales and products to reach their goals and produce desired results.
• Ensures that all guest transactions are handled in a friendly and efficient manner, leaving a positive lasting impression.

Sales Leadership

• Produces results consistent with monthly goals. Manages productive center shifts to ensure the center meets and exceeds key performance objectives.
• Leads Associates to embrace, practice, and coach all guest experience behaviors to achieve the same.
• Partners with Center Manager to take smart risks and seek creative value‑added solutions to challenges.
• Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover.
• Communicates business goals and priorities to maximize Associate performance, increase sales opportunities and profitability.
• Celebrates positive Associate performance and partners with District Manager / Center Manager to identify performance opportunities for ongoing feedback and development.
• Administers Performance Improvement Plans when necessary, in a fair and consistent manner.
• Maintains presence through effective floor sales leadership, ensuring staff coverage in all areas of the center.
• Analyzes business reports, creates and executes Action Plans in partnership with the District Manager / Center Manager to improve results.

Talent Management

• Routinely recruits and presents quality candidates who reflect the EWC brand and will deliver the desired results.
• Motivates and trains all Associates through brand programs in sales, guest service and product knowledge.
• Understands and communicates the company's vision and core values to promote teamwork and building a team focused on driving center growth.
• Maintains an open center environment where Associates can freely express concerns and feelings without fear of retaliation.
• Motivates Associates to take action to achieve sales goals and drive positive results daily.
• Demonstrates professional written and verbal communication in all business transactions with guests, Associates, and the Corporate Office.
• Communicates effectively with the Center Manager, Associates and peers, including the cascade of information necessary to manage the business.

Visual Management

• Coaches and directs Associates on the implementation of visual marketing guidelines and ensures compliance with company standards.
• Implements all promotional and visual marketing moves as directed.
• Ensures the center is neat, clean and organized, the lobby is filled to correct capacity and all products and marketing are represented as directed.
• Maintains all brand visual and cleanliness standards.

Operational Management

• Ensures compliance with company standards per the Center Operations User Guide.
• Ensures Wax Associates are properly licensed.
• Manages and adjusts schedules and daily tasks to meet business goals.
• Supports Center Manager in loss prevention guidelines through proper inventory procedures.
• Ensures all areas of the Center, including storage room and desk, are neat, clean, organized and operating to company standard.
• Follows all safety standards to ensure a safe work environment.
• Supports Center Manager in meeting or exceeding monthly budget targets for sales, cost of goods, labor, and administrative costs.
• Other duties as assigned.

Qualifications

• Understands the business of Revealing Beautiful Skin and can utilize key performance indicators to drive positive business performance.
• Places the guest first, coaches Associates to connect with guests, building brand loyalty and establishing a loyal guest base through behavior, product presentation, and service.
• Is self‑motivated, accountable, punctual, organized, and reflects the Brand.
• Leads and inspires by example, regularly encouraging fact‑based solutions and celebrating the success of others.
• Has an open and flexible schedule.
• Can communicate effectively through written and verbal interactions.
• Can learn and operate a POS system.
• Flexible to work at other centers.