Assistant Center Manager - WA

Anchor Point Management Group; Bellevue (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Bonus

Job summary

The Assistant Center Manager (ACM) at Anchor Point Management Group supports the Center Manager in ensuring every guest has a memorable and inviting experience while delivering the company’s financial results. This role includes talent development, loss prevention, training, and center cleanliness, with a focus on product and wax pass sales.

Reporting to the Center Manager, the ACM leads guest experience, sales leadership, and talent management through coaching, schedule management, and visual

Qualifications

• Understands the Revealing Beautiful Skin business and can use KPIs to drive performance.
• Places the guest first and coaches Associates to connect with guests and build loyalty.
• Self-motivated, punctual, organized, and brand-focused.
• Leads and inspires by example, celebrating success of others.
• Open and flexible schedule.

Responsibilities

• Guest Experience: exceed guests' expectations with an inviting, memorable experience.
• Sales Leadership: drive monthly goals, manage shifts, improve performance with action plans.
• Talent Management: recruit, train, motivate, and retain Associates while promoting teamwork.
• Visual Management: implement promotional and visual marketing guidelines and maintain clean, organized centers.
• Operational Management: ensure compliance with standards, manage schedules, support budget targets.

Skills

Key Performance Indicators

POS system

Places the guest first

Punctual

Organized

Flexible schedule

Job description

Job Details

Job location: 3720 D Factoria Blvd SE, Bellevue, WA 98006

Salary range: $19.00 - $21.00 hourly

Position Information

Title: Assistant Center Manager

Reports To: Center Manager

Classification: Hourly + Bonus

Supervises: Guest Service Associates and Wax Associates

Job Summary

The Assistant Center Manager (ACM) supports the Center Manager in ensuring every guest has a memorable and inviting experience, while delivering the company’s desired financial results. This includes but is not limited to consistently modeling guest service behaviors, recruiting, development and retention of talent, loss prevention, expense control, training & coaching and center cleanliness. This position requires the sale of retail products and wax passes.

Duties and Responsibilities

Guest Experience

• Ensures the center exceeds guests’ expectations by delivering an inviting and memorable guest experience with every guest that walks in the door.
• Creates guest intimacy with each transaction, building brand loyalty and creating a guest for life. Promotes sharing the experience with friends.
• Trains Associates to establish trust and build guest confidence by becoming experts in package sales and products to reach their goals and produce desired results.
• Ensures that all guest transactions are handled in a friendly and efficient manner, leaving a positive lasting impression.

Sales Leadership

• Produces results consistent with monthly goals. Manages productive center shifts to ensure the center meets and exceeds key performance objectives. Leads Associates to do the same by embracing, practicing, and coaching all guest experience behaviors.
• Partners with the Center Manager to take smart risks and seek creative value-added solutions to challenges.
• Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover by sharing all best practices.
• Communicates business goals and priorities to maximize Associate performance, increase sales opportunities and profitability.
• Celebrates positive Associate performance and partners with District Manager/Center Manager to identify performance opportunities for ongoing feedback and development. Administers Performance Improvement Plans when necessary, in a fair and consistent manner.
• Maintains presence through effective floor sales leadership, ensuring staff coverage in all areas of the center.
• Analyzes business reports, creates and executes Action Plans, in partnership with the District Manager/Center Manager, to improve any results.

Talent Management

• Routinely recruits and presents quality candidates who reflect the EWC brand and will deliver the desired results.
• Motivates and trains all Associates through brand programs in sales, guest service and product knowledge.
• Understands and communicates the company’s vision and core values to promote teamwork, and partners in building a team focused on driving the growth of the center.
• Maintains an open center environment where Associates are free to express their concerns and feelings without fear of retaliation or ill will.
• Motivates Associates to take action to achieve sales goals and drive positive results daily.
• Demonstrates professional written and verbal communication when engaging in all business transactions with guests, Associates and the Corporate Office.
• Communicates effectively with the Center Manager, Associates and peers, including the cascade of information necessary to manage the business.

Visual Management

• Coaches and directs Associates on the implementation of visual marketing guidelines and ensures compliance with the company standards.
• Implements all promotional and visual marketing moves as directed.
• Ensures the center is neat, clean and organized; the lobby is filled to the correct capacity and all products and marketing are represented as directed.
• Maintains all brand visual and cleanliness standards.

Operational Management

• Ensures compliance with company standards per the Center Operations User Guide.
• Ensures Wax Associates are properly licensed.
• Manages and adjusts schedules and daily tasks to meet business goals.
• Supports the Center Manager in Loss Prevention guidelines through proper inventory procedures.
• Ensures all areas of the Center, including storage room and desk, are neat, clean, organized and operating to company standard.
• Follows all safety standards to ensure a safe work environment.
• Supports the Center Manager in meeting or exceeding monthly budget targets for sales, cost of goods, labor, and administrative.
• Other duties as assigned.

Qualifications

• Understands the business of Revealing Beautiful Skin and can utilize Key Performance Indicators to drive positive business performance.
• Places the guest first. Coaches Associates to connect with our guests, builds brand loyalty and establishes a loyal guest base through their behavior, product presentation, and service.
• Is self‑motivated and a go‑getter. Is accountable, punctual, organized, and reflects the Brand.
• Leads and inspires by example, regularly encouraging fact‑based solutions and celebrating the success of others.
• Will have an open and flexible schedule.
• Ability to communicate effectively through written and verbal interactions.
• Ability to learn and operate a POS system.
• Flexibility to work at other centers.

The duties of this position may change from time to time. And their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all inclusive.