Center Manager

UPMA Group - European Wax Center; League City (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Paid Time Off

Paid training

Referral program

40% OFF on all products

Free waxing

Birthday gifts

Medical, Dental, Vision, and benefits

Job summary

European Wax Center UPMA Group is seeking a Center Manager in Texas to lead a team of Guest Service Associates and Wax Specialists, delivering an exceptional guest experience while achieving financial goals.

You will collaborate with the District Manager, drive coaching, training and retention, manage front desk sales, and ensure operations meet brand standards. This role offers growth into District Manager positions within the UPMA group.

Qualifications

• 2+ years in a leadership role in a multi-service store.
• Flex schedule including evenings and Saturdays.
• Proven ability to train and coach staff.
• Experience in operations and guest service.

Responsibilities

• Lead a team of Guest Service Associates and Wax Specialists to deliver guest experiences.
• Analyze business reports and develop action plans with District Manager.
• Drive front desk sales through coaching and communications.
• Ensure center operations meet brand standards and safety requirements.
• Manage inventory and support loss prevention initiatives.

Skills

Leadership

Excel

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

MS Word

POS systems

Job description

European Wax Center®, the leading beauty lifestyle brand franchise, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests professionally trained and certified waxing experts in a modern environment for a comfortable and luxurious experience focused on EWC’s vision of "Revealing Beautiful Skin®". Confident in the experience, we offer first-time guests a free wax on some of our most popular services. EWC prides itself on its unique "Waxing for All" business model, and its network of more than 1,000 centers across the U.S.

About EWC UPMA Group

UPMA Group is a long-time franchise partner of European Wax Center. Our belief in this industry leading self-care brand is evident in every level of our business vision, values and mission. We believe that every single guest who walks through the door of our centers deserves to feel amazing, look beautiful, be confident and of course - Walk In and Strut Out. We also believe that each associate who works at our company should be able to thrive, to build wealth and to grow within our UPMA caring community. We want our associates to feel fulfilled and valued and look to this as a satisfying career - not just a job. We're growing, glowing and thriving - all we're missing is you!

About the Role

The Center Manager (CM) is responsible for ensuring every guest has a memorable and inviting experience while delivering the company’s desired financial results. This role heavily collaborates with and assists the District Manager and Regional Wax Trainer. This includes but is not limited to: leading a team of Guest Service Associates and Wax Specialists, consistently modeling guest service behaviors, business analysis, recruiting, talent development, training and retention, loss prevention, expense control, and state standards compliance. This position also focuses heavily on front desk high performance sales through authentic guest communication and consistent associate coaching. This is considered a growth role with many of our CMs successfully elevating into District Manager positions during their tenure with EWC UPMA.

A Day in the Life Guest Experience

• Ensures the center exceeds guest’s expectations by delivering an inviting and memorable brand experience with every guest that walks in the door.
• Creates positive guest relationships with each transaction, building brand loyalty and creating a guest for life. Promotes sharing their experience with friends and personal networks.
• Trains Associates to establish trust and build guest confidence by becoming experts in package sales and products, to reach their goals and produce desired results.
• Ensures that all guest transactions are handled in a friendly and efficient manner leaving a positive lasting impression.
• Willing to go the "extra mile" in outreach and marketing communications in order to get guests and keep guests.
• Produces results. Helps manage productive center shifts to ensure the center meets and exceeds established sales goals. Lead team Associates to do the same by embracing, practicing, and coaching all guest experience behaviors that contribute to high performance sales.
• Partners with District Manager to take smart risks and seek creative value-added solutions to challenges.
• Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover, by sharing all Brand Best Practices.
• Communicates business goals and priorities to maximize Associate performance, increase sales opportunities and profitability.
• Celebrates positive Associate performance and partners with District Manager to identify performance opportunities for ongoing feedback and development.
• Maintains presence through effective floor sales leadership ensuring staff coverage in all areas of the center.
• Analyzes business reports, creates and executes SMART Action Plans in partnership with the District Manager and Regional Wax Trainer to improve any results.

Talent Management

• Helps to retain a talent pool and is proactive in ensuring all positions are filled in a timely manner.
• Coaches Associates for current and future career possibilities.
• Creates a learning environment by implementing brand programs in sales, guest service and product knowledge.
• Understands and communicates the company’s vision and core values to promote teamwork. Partner in building a team focused on driving the growth of the center.
• Maintains an open center environment where Associates are free to express their concerns and feelings without the fear of retaliation or ill will.
• Motivates Associates to take action to achieve sales goals and drive positive results daily.
• Demonstrates professional written and verbal communication when engaging in all business transactions with guests, Associates and UPMA Corporate Office.
• Communicates effectively with the Center Manager, District Manager, Associates and peer management team, including the cascade of information necessary to manage the business.

Visual Management

• Coaches and directs Associates on the implementation of visual marketing EWC Brand guidelines and ensures compliance to company standards.
• Assists in implementation of all promotional and visual marketing moves as directed by brand directives.
• Ensures the center is neat, clean and organized, the lobby is filled to the correct capacity and that all products and marketing are represented as directed.
• Maintains all EWC brand visual and cleanliness standards and coaches on brand and state requirements in sanitation and hygiene.

Operational Management

• Ensures compliance to company standards per the EWC Center Operations User Guide.
• Supports company loss prevention guidelines.
• Maintains inventory oversight by following company loss prevention policies and offering excellent guest service.
• Ensures all areas of the center - including storage room and desk - are neat, clean, organized and operating to EWC Brand standard.
• Follows all TDLR requirements and safety standards to ensure a safe and healthy work environment.

What We Offer

• Competitive pay,.
• A flexible schedule that puts you in control of your work-life balance.
• Paid Time Off and Paid Training.
• Paid associate referral program.
• A clean, sanitized workplace that prioritizes your safety and well-being.
• 40% OFF on all Products and FREE Waxing.
• Special gifts and time off to celebrate YOU on your birthday and work anniversary.
• Opportunity to enroll in Medical, Dental, Vision, and additional benefits.

What Sets You Apart

• Willing to learn the business side of Revealing Beautiful Skin and how to utilize Key Performance Indicators (KPIs) to drive positive business performance.
• Excited to live the EWC lifestyle, be a part of the UPMA Group community and live by best practices of both to provide the highest level of guest and associate experience possible.
• Is self-motivated and a go-getter. Is accountable, punctual, organized, and personality plus!
• Leads and inspires by example, regularly encourages fact based solutions and celebrates the success of others.
• Proficient in Excel and Word.
• Excellent written, verbal and presentation skills.
• Ability to appropriately deal with associates and customers. Has a history of conflict management and cross functional team building.
• Strong and quantifible experience in operations and customer service industry.

Education and Experience

• Ability to work a flexible schedule to meet business needs. Full time availability - including evenings and Saturdays.
• Minimum of 2 years’ experience in a leadership role for a multi-service or specialty store environment.
• Management or leadership experience in a professional setting required. Not yet? We have leadership growth roles and training programs available!
• Desire to be a passionate EWC Brand Culture Warrior and drive team development for a dynamic and growing franchise.

For more information about EWC visit: https://waxcenter.com/pages/join-us

European Wax Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination layoff, recall, transfer, leaves of absence, compensation and training.