Assistant Case Manager/Full Time

Veterans Place of Washington Boulevard Inc.; Pittsburgh (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Job summary

Veterans Place of Washington Boulevard Inc. in Pittsburgh, PA, seeks an Assistant Case Manager to provide on-site support to veterans in a transitional housing program.

The role focuses on direct care, documentation, transportation, and program activities to promote sobriety and self-sufficiency. You will coordinate transportation, conduct case documentation, and assist with program activities, ensuring safety and sobriety while building relationships with residents.

Qualifications

• High School Diploma or equivalent is required.
• Experience working with the public or in a customer service capacity is strongly preferred.
• Must have a valid driver's license; veteran status preferred.

Responsibilities

• Provide on-site direct care support in a 24/7 transitional housing program for veterans.
• Maintain accurate and timely documentation of interactions, shift activities, and program requirements.
• Coordinate transportation for veterans and facilitate community activities.
• Assist with room turnovers, safety checks, and adherence to program standards.
• Communicate policies to residents and collaborate with Case Managers to ensure compliance with guidelines.

Skills

Customer service

Communication

Driving

Job description

The Mission of Veterans Place is to empower veterans' transition from homeless to home, ending the cycle of homelessness, and to assist all at-risk veterans to become engaged, valuable citizens who contribute to their communities. Our vision is a community where veteran homelessness is rare, brief, and non-reoccurring and where veterans are valued, productive, and respected citizens who contribute to their community. Veterans Place is a CARF Accredited organization, following the ASPIRE model, to provide quality, value, and optimal outcomes of services to our clients.

Position Summary:

The Transitional Housing program at Veterans Place provides up to two years of residential support for Veterans who are homeless or at risk of homelessness. The Assistant Case Manager is the on-site direct care worker, working to enhance the quality of life for our veterans while supporting the mission of the organization. The position requires an individual who is flexible enough to assume a variety of roles as dictated by the changing needs of our Veterans. It is crucial that an individual be able to relate well to others and handle administrative responsibilities. The Assistant Case Manager is more than just a friendly presence; she/he is the crucial link in creating an environment in which our Veterans heal, grow and prepare to re-enter society as productive, self-sufficient individuals.

Position Responsibilities:

Time Commitment and Duty:

Veterans Place of Washington Boulevard is staffed 24 hours a day 7 days a week. The Assistant Case Manager (ACM) must be available during all days and shifts and to work holidays. Compensation is made for holidays worked. The typical schedule will be focused on these hours when other staff members are not on the property.

Transportation:

• Acts as the primary van driver when on duty and provides transportation services to veterans according to program, appointment, and community needs.

Community Development and Programming:

• Assesses needs and interests of Veterans Place residents by interacting with them on a regular basis.
• Initiates programs, activities and community development that address the social, recreational, educational and development aspects of the residents' lives and promote positive relationships, sobriety and supportive community engagement.
• Assists with orientation and welcoming of new residents.
• Works with staff members to promote responsible living and a culture of sobriety at Veterans Place and is a positive role model in both professional and personal behavior.
• Assists in collection and delivery of drug screen samples to the Veterans Administration for processing.
• Monitors physical facilities, conducts building rounds as required and identifies maintenance issues, report issues in Building Engines in a timely fashion.

• Maintains accurate and timely documentation of all Veteran-related interactions and shift activities, including DAUs, medication counts, groups, inspections, and other required program documentation.
• Completes shift reports and incident reports as required. Conducts random room searches, documents findings, and confiscates prohibited/contraband items in accordance with program policy, immediately reporting incidents and confiscated items to Director of Reintegration Services, Transitional Housing Manager and the ACM Coordinator.
• Assists with room turnovers and conducts room and refrigerator inspections to ensure cleanliness, safety, and compliance with program standards.
• Maintain case records in accordance with program guidelines and professional requirements.
• Follow legal and ethical standards of service delivery, privacy, and confidentiality, complying with all applicable regulations.
• Ensure safety and security of residents, staff and facility.

Communication:

• Communicates important and arising issues to Milieu Coordinator and, where needed, participates in development of an appropriate course of action.
• Communicate policies and the rationale behind them to residents.
• Participate in administrative, staff, clinical, and in-service activities and training as required.

• Collaborates with Case Managers to provide support and reinforce program expectations, ensuring Veterans remain compliant with program guidelines.
• Communicates concerns, behavioral issues, and compliance-related matters to Case Managers and supervisory staff in a timely manner.

Additional Duties:

This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your supervisor.

Qualifications:

• High School Diploma or equivalent
• Experience working with the public and/or in a customer service capacity strongly preferred.
• Ability to relate well to others and handle administrative responsibilities.
• Must have a valid driver's license
• Veteran Status preferred
• Passing a pre-employment drug and alcohol screening is required and a background check will be conducted

Working Conditions and Expectations:

• On-site position and in the community
• Requires daily veteran interactions
• Involve evening/weekend work
• Expected to demonstrate high standards of professionalism, cultural humility, and integrity
• Must remain calm and solution-oriented when working with individuals in crisis or emotional distress
• Ability to sit and use computer for extended periods (4+ hours) with breaks.
• Job functions include working outdoors in varying weather conditions including heat, cold, and rain
• Must be able to lift, carry, and move materials weighing up to 50 pounds occasionally using proper lifting techniques

Cognitive and Sensory Requirements:

• Ability to focus on Recovery Support program details, follow through with timelines, and attend to multiple tasks and interactions.
• Ability to retain and recall information regarding clients, policies, procedures, and schedules.
• Capable of identifying issues, evaluating solutions, and making appropriate decisions independently or collaboratively.

• Ability to comprehend written and verbal information, express thoughts clearly, and communicate effectively with diverse populations (e.g., staff, veterans)
• Capacity to manage time effectively, maintain accurate records, coordinate meetings.
• Adequate visual acuity (with or without corrective lenses) to read documents, use a computer, and observe participants in meetings or events.
• Adequate auditory ability (with or without assistive devices) to understand conversations in person, over the phone, or in virtual meetings.
• Clear verbal expression to articulate expectations, deliver feedback, and conduct presentations
• Ability to use hands for basic tasks, including writing, typing, and handling documents.

Physical Demand Statements

• Must be able to lift, carry, and move materials weighing up to 50 pounds regularly using proper lifting techniques.
• Required to stand or walk for 6 to 8 hours daily on concrete surfaces.
• Ability to sit and use computer for extended periods (4+ hours) with breaks.
• Job functions include working outdoors in varying weather conditions including heat, cold, and rain.

EEO Statement: Veterans Place provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Veterans Place is an Equal Opportunity Employer
This job posting will close in 30 days, applications will be kept on file for 1 year.