Assistant Case Manager

Eagle-Star-Housing; City of Rochester (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Eagle Star Housing is a nonprofit organization providing permanent supportive housing and case management for veterans and individuals with housing instability in Upstate New York. The role supports residents under ESSHI guidelines at one Rochester site, focusing on housing stability and self-sufficiency.

The position requires collaboration with the Housing Director, community partners, and ongoing documentation, with emphasis on resident well-being and service coordination.

Qualifications

• Bachelor’s degree in Human Services, Social Services, Psychology or related field.
• Travel is required and an unrestricted license is mandatory.
• Working knowledge of computer technology and MS Office.
• Ability to make independent decisions and be a self-starter.

Responsibilities

• Provides supportive case management to clients, assisting them to reach their goals.
• Greets new tenants on arrival, shows new ESSHI tenant to their unit, and provides a basic tour of the building.
• Reviews included services eligible to those enrolled in the ESSHI program.
• Assists tenants in identifying needs to sustain housing.
• Performs monthly apartment visits to support residents in maintaining housing stability, including rent payments.
• Coordinates with the Housing Director and community partners to ensure individualized resident needs are met.

Education

Bachelor's degree in Human Services, Social Services, Psychology or related field

Tools

Microsoft Office

Job description

Job DetailsJob Location: Center City Courtyard - Rochester, NY 14614Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $22.00 - $22.00 HourlyJob Shift: DayJob Category: Nonprofit - Social Services

FULL POSITION DESCRIPTION:

Eagle Star Housing is a non-profit organization that has been helping Veterans and individuals experiencing housing instability become self-sufficient in Upstate New York since 2012. We pride ourselves on providing the most comfortable and supportive environments possible to ensure Veterans and other vulnerable individuals can successfully reach their individualized goals. Eagle Star Housing is looking for qualified candidates to provide supportive services to residents in a Permanent Supportive Housing program located at one site in Rochester, NY. These candidates should be passionate about access to affordable housing and working with those that have served in the United States Armed Forces and individuals with severe mental illness (SMI). The primary goal is to assist residents in achieving increased stability and self-sufficiency using a strengths-based, Housing First approach.

Position Summary:

Under the direction of the Permanent Supportive Housing Director, the candidate will assist in ensuring full capacity of permanent supportive housing units under the guidelines of the Empire State Supportive Housing Initiative (ESSHI) for those that have served in the United States Armed Forces and individuals with severe mental illness (SMI). Within these guidelines, and at the direction of the Housing Director, residents will require case management, individualized service plans, coordination with outside providers and weekly structured activities to include life skills. Additional functions performed include goal planning, connecting clients to community resources, home visits, and rental payment monitoring. It also includes assisting residents in housing searches if they no longer require the supportive housing program. Work is accomplished by advising and motivating program participants to accomplish their goals. Candidate will coordinate and work collaboratively with the Housing Director to identify individualized resident needs are met. Candidate will assist residents in getting settled into their apartment and will ensure regular check-ins with those tenants to ensure successful transition. Candidate will collaborate with community partners, facilitate group activities, and maintain notes on each resident in an electronic medical record. Must be a good team player, have excellent written and verbal communication skills and be a self-starter. Must have a positive attitude and be a thoughtful and creative thinker.

Essential Functions:

• Provides supportive case management to clients, assisting them to reach their goals.
• Greets new tenants on arrival, shows new ESSHI tenant to their unit, provide basic tour of building.
• Provides review of included services eligible to those enrolled in ESSHI program.
• Assist tenant in identifying needs to sustain unit in supportive housing.
• Assist tenant in getting settled into ESSHI unit.
• Conducts unit checks with tenant at minimum once per month.
• Works with the resident to resolve issues around lease and/or program rules with the landlord.
• Acts as liaison and works in conjunction with the Housing Director to make sure tenant makes monthly visit and completes any necessary requirements as directed by agency.
• Ensures all initial linkages to community providers are established and maintained.
• Collaborates with all service providers and establishes team communication plan.
• Advocates for additional services and linkages as appropriate based on any observed or reported change in conditions.
• Collaborates with all ESSHI team members for active involvement in ESSHI programming.
• Attends team meetings.
• Maintains current documentation related to admission, continued check-ins, and annually.
• Assists with resident income verification and obtaining paperwork necessary to do so.
• Updates Goal Plans with program participants using a case management approach.
• Completes monthly apartment visits to support residents in performing the tasks required to maintain housing stability, including on-time payment of rent and household maintenance.
• Respects and maintains resident confidentiality and demonstrates a positive and caring attitude toward all residents and staff.
• Practices and promotes positive peer and resident relations.
• Participates in and promotes quality improvement and maintains clear communications with the House Director regarding house needs and incidents
• Maintains a continuous physical presence within the house during working hours and responds to requests for assistance.
• Maintains positive and collaborative relationship with leasing agent.
• Identifies opportunities for improvement in all aspects of the program.
• Assists with implementation of policies and programs.
• Identifies and promptly addresses unsafe practices and other safety issues in the house.
• Engages and educates community partners on the Supportive Housing program to increase referral rates.
• Accepts responsibility for personal professional development and demonstrates desire for personal growth.
• Attends staff meetings and other meetings as required by supervisor.
• Performs other duties as assigned.

QualificationsPreferred candidate will have a bachelor’s degree in Human Services, Social Services, Psychology or related field. Experience in the human services field can be substituted for educational preferences. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Travel is required and an unrestricted license is mandatory. Must possess the ability to make independent decisions as necessary and have a working knowledge of computer technology. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, residents, customers, and the general public.

Math Ability:

Ability to calculate figures and amounts such as proportions and percentages.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 30 pounds. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.