Assistant Care Manager, Therapeutic Services

The University of Chicago; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks an Assistant Care Manager to enhance patient-centered care in a vital health initiative. This role involves conducting quality audits, training team members, and supporting mental health clients. The ideal candidate will possess strong leadership and interpersonal skills, with a commitment to serving diverse populations. Join a dedicated team focused on eliminating HIV transmission and improving community health through innovative solutions. If you are passionate about making a difference and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Health Insurance

Retirement Plans

Paid Time Off

Professional Development

Flexible Work Hours

Qualifications

• 2-5 years of experience in a related job discipline.
• Ability to manage stressful situations and work on multiple projects.

Responsibilities

• Train and support the Supportive Services team members.
• Complete regular audits ensuring documentation is up-to-date.
• Provide task management and supervision meetings as needed.

Skills

Leadership Skills

Interpersonal Skills

Analytical Skills

Creativity

Flexibility

Confidentiality

Education

Bachelor's Degree in Related Field

Advanced Degree in Related Field

Tools

Microsoft Office Suite

Job description

Department

BSD MED - Infectious Diseases - Chicago Center HIV Elimination - Health Care

About the Department

The Chicago Center of HIV Elimination, embedded within the University of Chicago's main campus in Hyde Park, is located in Chicago's HIV epicenter. Of the 20 neighborhoods in the city with high annual HIV diagnosis rates (greater than 40 per 100,000), 13 of them are no more than eight miles from the University of Chicago. This area includes 4 of the 6 communities with the highest annual diagnosis rates in the city (Washington Park, West Englewood, Greater Grand Crossing and South Shore). Our position within the hardest hit neighborhoods in Chicago provides unique opportunities to advance HIV testing and prevention interventions locally, providing tangible results to those most affected and to improve the lives of those living with and without HIV infection.

CCHE seeks to eliminate new HIV transmission events over the next 30 years (from 2011 to 2041) by using network science to target and integrate prevention as well as create structural and community-specific interventions.

Job Summary

In this role, the Assistant Care Manager (ACM) is responsible for completing daily or shift-specific quality audits, facilitating monthly team meetings, and directing delivery of quality, patient-centered care for individuals seeking linkage to care and supportive services, particularly therapeutic services. This is in collaboration with and under the supervision of the Director of the Population Centered Health Homes (PCHH). In the absence of the team’s Director, the ACM assumes responsibility for the Supportive Services unit. Availability to work weekends and evenings as needed.

Responsibilities

• Training and supporting the Supportive Services team members, this includes team trainings on updated protocols and services, trauma informed care, de-escalation, etc.

• Complete regular audits ensuring documentation is up-to-date for the Mental Health team.

• Submit and manage external consultants invoices and contracts.

• Provide task management and offer supervision meetings as needed to discuss clinical concerns.

• Hold a caseload of up to 20 mental health clients, providing 1:1 counseling services, completing notes, etc.

• Follow fidelity monitoring protocols in data collection and documentation in Apricot.

• Support clinical consultations and crisis intervention (internally referred to as Manager on Duty coverage) in order to support staff and clients when a crisis occurs.

• Applies research principles and relevant subject matter knowledge relevant to administer a research project. With a moderate level of direction, manages lab and/or research-related duties and tasks. Helps develop, design and conduct research projects according to plan.

• Supports data collection and analytical needs of research projects. Conducts literature reviews and helps write reports and manuscripts. Ensures project compliance with different policies, procedures, directives, and mandates.

• Performs other related work as needed.

Minimum Qualifications

Education: Minimum requirements include a college or university degree in related field.

Work Experience: Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Preferred Qualifications

Education:

• Advanced degree in a related field.

Experience:

• Experience working with and/or providing care to LGBT populations, Black and Latino community members.

• Experience providing services for people with HIV and/or HCV.

Preferred Competencies

• Demonstrated effective leadership and teaching skills.

• Strong knowledge of program subject matter.

• Willingness to attend necessary orientation and trainings through Chicago.

• Strong interpersonal skills and the ability to work both independently and as part of a team.

• Flexibility.

• Creativity.

• Ability to manage stressful situations.

• Ability to maintain confidentiality.

• Ability to work on multiple projects simultaneously, set priorities, and meet deadlines.

• Ability and/or willingness to provide HIV/STI treatment, education, and prevention in non-traditional settings (community venues).

• Proficiency in the use of Microsoft Applications, including but not limited to Outlook, Excel, Access and Word.

• Demonstrated written and verbal communication skills and strong analytical skills.

• Work in community-based settings and program office.

Application Documents

• Resume (required)

• Cover Letter (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Research

Role Impact

Individual Contributor

Scheduled Weekly Hours

40

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

FLSA Status

Exempt

Pay Range

$60,000.00 - $80,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

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