Assistant Captain

Maman; Dallas, Northern (TX, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Training

Growth opportunities

Job summary

Maman in Dallas is seeking an energetic cafe leader to guide a team of about 15 baristas, servers and runners on the floor while coordinating scheduling and back-office communications.

You’ll report to the regional director, own cafe presentation, monitor food and labor costs, and strive to deliver exceptional guest experiences every day.

We value hospitality, adaptability and a proactive approach; if you love rolling up your sleeves and growing with a growing brand, this is your role.

Qualifications

• Minimum 1 year leadership experience.
• Familiarity using Toast, Restaurant365 & third-party delivery apps.
• Strong guest service orientation and hospitality mindset.
• Food handler’s certificate and knowledge of food safety practices.

Responsibilities

• Lead a cafe team of about 15 on the floor, 80% of time on tasks and 20% on scheduling & back-office communication.
• Report to regional director and communicate cafe needs clearly.
• Own cafe aesthetics, signage, menus and presentation.
• Respond to company emails promptly and manage guest inquiries.
• Monitor food and labor costs to stay within guidelines and drive profitability.
• Foster guest relationships, upsell seasonal specials and ensure guest happiness.

Skills

Leadership

Hospitality

Communication

People management

Tools

Toast

Restaurant365

Delivery apps

Job description

What you ’ ll do:

• Help lead a team of counter, server/runner & baristas {approx. 15 people}


• 80% of your time spent on the floor completing tasks your team completes, and 20% of your time spent on scheduling, ordering and emailing with the back office team


• Report directly to your regional director & captain, and effectively communicate with them regarding team and cafe needs


• Take ownership of the cafe spaces aesthetics, including printing & framing signage, menus, and tags


• Answer company emails in a timely manner


• Ensure food and laborcosts stay consistent and follow company guidelines


• Keep an eye on your cafe’s financial results and motivate your team to constantly go above and beyond


• Successfully communicate specials of the season, encourage guests to try our best selling items etc.


• Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests – do you know their order? Dial up the coffee without even asking!


• Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability


• Always keep an eye out for dirty cups, napkins that fell to the ground, the cleanliness of our restrooms or dirty cigarette buts on our terraces


• Investigate and resolve any guest concerns

What we're looking for:

• You have minimum 1 years leadership experience


• Familiarity using Toast, Restaurant365 & working with 3rd party delivery apps


• You take complete ownership of your team, cafe and everything needed to provide the best experience to customers


• You have a good instinct of knowing what problems to solve on your own, and which ones need to be escalated


• You ensure food and safety at all times, and have a food handler’s certificate


• Work a flexible schedule that will include weekends, holidays, special events, and or occasional emergencies as needed


• Hospitality is your passion, you make a point of keeping up with the latest industry trends


• Quality, esthetics & top notch customer experience is a non-negotiable for you


• You make people feel good—your team and guests alike. You lead by example


• You learn quickly and are able to adapt to maman ’ s unique culture


• If we get stuck in an elevator together, you ’ ll crack a joke and we ’ ll laugh along the way

What's in it for you:

• Competitive salary, healthcare, & sweet perks for always going the extra mile and living our values


• Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work


• Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible

Keep in mind that maman is growing and developing everyday. We all do a little bit of everything & like to roll our sleeves up and get our hands dirty to help a colleague out

We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer