Assistant Cage and Player Services Manager

Derby City Gaming Downtown; Louisville (KY); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a vibrant and historic venue in downtown Louisville as an Assistant Cage and Player Services Manager. This role offers an exciting opportunity to manage operations while ensuring exceptional guest service in a dynamic environment. With a legacy rooted in excellence, you will oversee financial data, support team development, and maintain compliance with regulations. If you're passionate about customer service and gaming operations, this position provides a unique chance to thrive in a fun and engaging atmosphere, where every day brings new challenges and opportunities for growth.

Benefits

Career Growth Opportunities

Engaging Work Environment

Unique Entertainment Venue

Team Member Development Programs

Qualifications

• 5-7 years of experience in gaming cage operations or banking.
• Strong staff management and guest service skills required.

Responsibilities

• Manage the department’s budget and financial data.
• Ensure safety and security of team members and guests.
• Develop team members and conduct performance evaluations.

Skills

Customer Service

Staff Management

Financial Management

Communication Skills

Flexibility in Shifts

Education

4-Year Degree or Equivalent Experience

Tools

Microsoft Office

Job description

Assistant Cage and Player Services Manager

Join to apply for the Assistant Cage and Player Services Manager role at Derby City Gaming Downtown.

Derby City Gaming Downtown, a Churchill Downs Incorporated historical horse racing entertainment venue, seeks passionate, dynamic individuals to join our team. Whether you're interested in customer service, gaming operations, or behind-the-scenes roles, we offer a variety of career opportunities that put you at the heart of the action!

Why Work with Us?

• A Proud Legacy: Churchill Downs represents a cornerstone of Kentucky's rich heritage, and at Derby City Gaming Downtown, we are proud to carry on that legacy. Be part of a company that’s rooted in excellence and tradition.
• Unique Entertainment Venue: We house about 500 state-of-the-art historical racing machines, along with three unique bar concepts: a main-level sports bar with a stage for live music and entertainment, a premium bourbon library, and an elegant wine and charcuterie lounge.
• Career Growth: We believe in investing in our Team Members by offering opportunities for advancement and development.
• Exciting Work Environment: Work at the heart of the vibrant Downtown area in a fun and engaging atmosphere where no two days are alike.

Function

The Assistant Manager of Cash Operations and Player Services is responsible for the operation of the Cage & Player Services Department. Assist in developing and implementing procedures to ensure the security of gaming funds, assets, and players’ information. Provide quality guest service to increase rated play. Support special events and promotions.

Responsibilities

• Manage the department’s budget and financial data.
• Review staffing levels and delegate duties accordingly.
• Approve payroll and develop operational procedures.
• Communicate with operational departments regarding services, promotions, and events.
• Develop team members, conduct interviews, hiring, and performance evaluations.
• Ensure safety and security of team members and guests, adhering to policies and regulations.
• Monitor cash on hand and report activities.
• Act as Managerial Representative on premises if needed.
• Ensure compliance with BSA and other policies.
• Perform other duties as assigned.

Standards of Performance

• Effective management of the cage department.
• Strong staff management and guest service skills.
• Professional relationships among personnel.
• Flexibility in shifts, excellent communication skills, proficiency in Microsoft Office, and ability to navigate multiple systems.

Requirements

• Five to seven years of experience in gaming cage operations or banking, with a 4-year degree or equivalent experience preferred.
• Valid Racing License.
• Applicants must be 21 or older.