Assistant Café Manager

Bon Appétit Management Company; Palo Alto (CA); In loco; USD 76.000 - 78.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Descrizione del lavoro

Bon Appetit in Palo Alto is hiring an Assistant Café Manager to lead daily café operations and ensure top-tier service and safety standards. You will work closely with the Café Manager to train and motivate staff, maintain health and safety compliance, and uphold the client’s expectations for quality and presentation.

The role emphasizes collaborative leadership, guest engagement, and operational excellence in a fast-paced high-volume environment.

Competenze

• Associates degree preferred or equivalent professional experience.
• Experience leading a high-volume food service or hospitality operation is desirable.
• Strong communication and guest-facing hospitality skills are essential.

Mansioni

• Rigorously manage safety standards and allergen controls across the café.
• Lead daily operations in collaboration with the Café Manager to ensure service excellence.
• Develop and supervise front-of-house staff and champion customer satisfaction.
• Oversee payroll, reports, and HR documentation timelines as required.
• Proactively manage vendor relations and digital ordering systems.

Conoscenze

Leadership

Communication

Guest Service

Safety Leadership

Team Supervision

Adaptability

Formazione

Associates degree preferred

Strumenti

Google Suite

Descrizione del lavoro

Bon Appetit

Location: Palo Alto, CA

Salary: $76,240 - $78,000

Work Schedule: 5:30am - 3:30pm Monday-Friday

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

We are seeking a dynamic Assistant Café Manager to join our Bon Appétit team. The Assistant Café Manager plays a crucial role in the overall success and operational excellence of the café, acting as a pivotal leader in delivering world-class service.

In this role, you will ensure adherence to our partner’s culture and guidelines, local Health Department regulations, and Bon Appétit’s unwavering standards for food quality, freshness, and presentation. Working closely alongside the Café Manager, you will oversee the daily operations of the café, with a particular focus on the development, and performance management of our valued team members. You will be instrumental in motivating and directing every associate to achieve operational objectives, ensuring exceptional customer satisfaction and fostering a strong, collaborative relationship with our clients.

Bon Appétit is deeply committed to a culture of workplace and food safety, which you will champion every day! As the Assistant Café Manager, you will set the standard for responsible practices, ensuring the well-being of you, our guests and our valued team members.

The Food program’s vision is to inspire and enable the world to make food choices and use food experiences to develop more sustainable lifestyles and communities.

Job Description

Key Responsibilities

• Workplace & Food Safety: Rigorously manage safety standards, including meticulous allergen management, to ensure guest well-being and total operational compliance.
• Culture of Safety: Attend monthly safety meetings, participate in rigorous safety inspections, and ensure that all daily operations meet or exceed corporate safety benchmarks.
• Exceptional Hospitality: Establish and maintain a consistent expectation of hospitality that is warm, inclusive, and genuinely engages our guests.
• Develop & Upskill Talent: Actively participate in the selection of team members and lead the ongoing training and professional development of the front-of-house staff.
• Financial Stewardship: Monitor and manage financial and budgetary responsibilities, ensuring that operational standards are met while maintaining fiscal efficiency.
• Administrative Compliance: Meet all timelines for payroll, service reports, accounts receivable, and human resources documentation as required.
• Digital Operations: Proficiently operate web-based ordering systems, process customer requests, manage menu updates.
• Collaborative Partnerships: Maintain a high level of communication and partnership with the Cafe Manager and client stakeholders to ensure the cafe's objectives are consistently met.

Preferred Qualifications

• Education: Associates degree is preferred, or equivalent professional experience.
• Safety Leadership: Demonstrated ability to drive and enhance a culture focused on Food and Workplace Safety.
• Supervisory Experience: A minimum of 1 year of supervisory experience in a similar high-volume, premium food service or hospitality environment.
• Relevant Experience: Prior experience in a restaurant, café, hotel, or high-end events environment is a significant plus.
• Inclusion: Proven ability to integrate diverse perspectives and experiences to build a cohesive team culture.
• Communication: Strong written and verbal communication skills, with the ability to provide clear direction and guest-facing hospitality.
• Technical Proficiency: Proficient in computer and technical skills, including a working knowledge of Google Suite tools.
• Certifications: ServSafe Certification is preferred.
• Union Environment: Experience managing in a Union Environment is a plus.

Bon Appetit is a member of Compass Group USA.

Associates at Bon Appetit are offered many fantastic benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Bon Appetit

Allison Murphy